Guest reservations, Whistler Blackcomb, B.C.
Education: some post-secondary (studied, but never graduated—all right, so high school)
First job in industry: this one
Six-word bio: Hockey bum living a snowboarder’s life.
“Alex is a perfect staff member. She is constantly exceeding expectations around the office and throughout the company, and does it all with a smile on her face every day! Her main job here is to answer the many phone calls we have each day regarding anything and everything that occurs around our mountains. She always shows a genuine aura of happiness and excitement in every greeting. Alex Also has volunteered as a Whistler Adaptive Ski Program assistant, working with people with disabilities from all over the world. Furthermore, she has organized two unforgettable events for our office, a tubing outing as well as an ATV tour through Whistler Blackcomb backcountry.”
—Sam Patterson, Reservation Centre Host
How did you get into this role/industry?
I saw a Whistler Blackcomb ad on Twitter to apply for one of their Ontario job fairs and figured, why not? I originally planned to work in retail, but they thought I would be better suited for guest relations.
What do you love about working at a resort?
The people, the perks, the area, the friends I’ve made and the experiences in general. There is always something going on and something new to be learned. It’s a nonstop, action-packed, skill building and overall mind-numbingly fun job that keeps me intrigued and interested each day.
What drives you in your career?
Knowing that my role is the start of most people’s Whistler experience. I want to ensure every guest feels they made the best decision possible coming here.
You answer calls each day from resort guests. How do you maintain a happy face, and how do you unwind?
If I have a bad phone call and remain in a bad mood, that won’t get me or the next guest anywhere. Each call is a new start. And there is nothing better than having a great conversation while processing an order. Obviously getting out on the mountain is a great way to let off steam!
You organized some office outings this year. What prompted that?
Knowing that you are in a beautiful place and not always having time to experience it can be a drag, so I helped organize office trips in which we’d experience “being a tourist” for a day. It’s also a great way to learn what this area has to offer when people ask us for suggestions.
You also volunteered with Whistler Adaptive. How did that impact you?
I booked the lessons for the attendees and their friends and families, and it was one of the great experiences I’ve had. The program is volunteer-based, and every person involved is warmhearted, accepting and patient. You cannot help but be motivated by the determination of the attendees and volunteers.
How do you want to contribute to the future of the industry?
I would love to help think of ways to attract more visitors during the dead season, and spread the word about how great it is to get away and work for a season (you read it here!).
If you could share one thing about the new generation of resort visitors with the older generation of ski industry employees, what would that be?
It’s the technology generation. Everything done on mountain can be documented then posted and there is no fear in taking your phone/camera out at any time. Are you up to date with software that will help us keep in touch with your resort at any time? Also, we want to know what makes your resort stand out against the competition—is it the events, the terrain park, the pass perks?