Browse Our Archives

September 2014

 

Below is the Table of Contents. We have selected a few articles that you can read in their entirety online.

To order an article that is not online or a back issue of SAM Magazine, email donna@saminfo.com.

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Featured Story

Top Tips for Grooming

SAM turned to some experts for their top 5 grooming tips.

An Ounce of Prevention

Written by Staff
Conveyor lifts have fast become the workhorses at mountain resorts. Servicing them before the season will prevent downtime and headaches.

Driving Employee Engagement

Written by Janice White
Keeping employees motivated and enthusiastic will increase retention and add to your bottom line.

Rescue Me

Written by Skip King
The National Ski Patrol has been through years of turmoil. Can it be saved?

Picture This!

Written by Moira McCarthy
As Disney and Vail have learned, offering guests the chance to share special moments at your resort can pay off big.

A New View of Guest Services

Written by Jeff Cavagnino
Organizing guest services and broadening responsibilities keeps employees invested and guests happy.

Idea Files :: September 2014

Written by Sam Geise
Two trailers and a cat-turned-DJ are the latest great ideas from resorts.
SUNAPEE WINS RIGHTS TO LAND IN COURT DECISION... BLACKJACK AND INDIANHEAD MERGE... PAJARITO TRANSFERRED TO LOS ALAMOS COUNTY... MOUNT BALDY FOR SALE......

Winterizing Summer Ops

Written by Peter Oliver
The sometime downside to summer ops can be winterizing them.

Doing Well by Doing Right

Written by Moira McCarthy
A clever coupon system makes it a snap for charities and resorts to profit from donation requests.

Online Video Liftie Training

Written by Dave Zook
A new tool for lift operations aims to streamline the steps and modernize the process.
Perspective and Views

Mountain Spy :: September 2014

Written by Liz Mettler
In this month’s Mountain Spy, we put customer service to the test with a delicate question. While the answers weren’t surprising, the customer serv...