Livin La Vida Loca

For this issue’s Mountain Spy, we asked a guest-service savvy resort staffer—Kimberly Meeker, the regular Spy’s better half—to mine through the last decade of calls and choose a few she thinks represent the best of the best. There are some curveballs, and some straight-up, typical guest inquiries included here, and all were handled really well by the resort staffer answering the phone.

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Published in May 2018

Our Mountain Spy asks a question on accessing Wi-Fi.

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Published in March 2018

Do you have a non-binary bathroom?

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Published in January 2018

SAM goes undercover to ask, "What is Glamping?"

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Published in September 2017
In this month’s Mountain Spy, we address a growing dietary trend—gluten-free. Though a seemingly simply question, the responses vary tremendously. In the end, as always, a personable employee is always the best solution.

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Published in November 2015

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Published in September 2015

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Published in July 2015

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Published in March 2015

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Published in January 2015

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Published in November 2014
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