SAM Coverage
Mark Aiken
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Education for the Real World
As enrollment dips, SAM degree and certificate programs are modernizing curriculum and evolving in step with the industry to keep the talent pipeline alive. For…
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Thinking Thoroughly, By Design
Some problems just can’t be solved with a quick fix. For these sticky wickets, design thinking can be the solution. Problems, roadblocks, curveballs, and…
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Tech Uplift
These four resorts are modernizing their tech stacks, softening internal resistance to create experiences with less friction. “Update! We upgraded our POS, so it plays…
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A “Lesson” in Resilience
In the midst of a labor shortage, snowsports schools search for staffing solutions to keep up with demand. As if attracting, hiring, and retaining…
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Report Incidents Properly
An important refresher on incident reporting best practices. “A lot can—and does—happen at a resort like ours,” says Libby Koroch, patrol director at Timberline…
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Uphill Uptick
How to handle ever-increasing uphill traffic. In preparation for the winter of 2021-22, and in response to increasing demand, Vermont’s Sugarbush Resort expanded its…
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Schooled
Did snowsports schools find better ways to operate? Lessons from the pandemic suggest the answer is a resounding yes. Change—it’s the only constant in…