November 2015
Mountain Spy – September 2015 Entitled Customers
In this month’s Mountain Spy, we address the trend of entitled customers. The responses vary, but a personable employee is always the best solution
Read the Story
Headline News
Keep reading
The Magazine
Ask the AI Guy
Real questions from real ski area personnel, answered in plain English.
Beyond the Base Area
How Sommet Saint-Sauveur updated its master plan to map out a new four-season summit activation.
Events, Awards & Education
2026 Terrain park Contest
supported by prinoth
The SAM Terrain Park Contest celebrates the creativity and hard work of park crews around the world, sharing ideas that inspire progression in terrain park operations. Check out this year’s entries in the November 2026 issue, and cast your vote!
Read the entries and vote →Upcoming on the calendar
SAM Classifieds
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Featured listing
Assistant Manager, Transit Operations
Lift Maintenance Technician
Employment
Lift Operations Manager
Employment
Sales Manager – Corporate
Employment
Chief Engineer
Employment
WINTERSTEIGER Discovery2 sds Automated Stone Grinder, Ceramic Disc Edger with feed magazines
General Area/Equipment
Tube Shaper for Sale
General Area/Equipment
2020 PistenBully 100 (822) – 1,559 Machine Hours – Tiller, Blade, Kombi Tracks – PistenBully Inspected April 2026
Grooming Vehicles/Equipment
Wintersteiger Wax Future with Stand | Hardly Used | $7,500 OBO | Reno/Tahoe
General Area/Equipment
Parts & Resource Board
The Parts & Resource Board is a free resource for subscribers to post wanted items, track down hard-to-find parts and supplies, or seek technical advice from fellow operators. The board creates a trusted community for ski area professionals to share knowledge and help each other find what they need. Every request is reviewed before it goes live.
