It’s Just Business

Ed. Note: It’s important for leaders at all resorts, from department heads on up, to have a basic sense of how to analyze the performance of their area of responsibility. A great way to track performance is via key performance indicators, as the following article, adapted from our sister publication Adventure Park Insider, describes.

No one needs an MBA to use KPIs, and in fact, it’s valuable for leaders outside of the finance department to have the means to track performance. Managers are best positioned to understand how their areas of responsibility function, and KPIs can help them evaluate ways to improve performance and wring the greatest value from their budgets. Managers who stand in the boots on the ground and also know how to massage the numbers are invaluable to an operation.