The Voice of the Mountain Resort Industry  |  Est. 1962

Advertisement

Mountains Don’t Move Themselves

SAM Coverage

By Kendra Scurfield, VP of Marketing, Brand, and Communications, Banff Sunshine Village, Alberta

  • The Service Recovery Paradox

    The Service Recovery Paradox

    Strategies to recover negative customer experiences, turning potential naysayers into loyal customers. When was the last time you had a truly remarkable experience as…