SAM Coverage
Liz Eren
-
Mountain Spy :: May 2015 :: Ski Safety
ISSUE May 2015 AUTHOR Elizabeth Eren VOLUME 54-3 PAGE 48 SUBJECT Customer Service In this month’s Mountain Spy, we address an idea…
-
Mountain Spy :: January 2013
With the industry focus squarely on families, in this Mountain Spy, Liz Eren played Mom (we mean, decision-maker) and called around to see what…
-
Mountain Spy :: September 2013
In this month’s Mountain Spy, there were two stand-outs and several more that were almost perfect. Of course, there were a few that were…
-
Mountain Spy :: July 2013
In this month’s Mountain Spy, we mark an unfortunate first: two epic fails. With summer operations growing in popularity, it pays to make sure…
-
Mountain Spy :: May 2013
Mountain spy, Liz Eren, asks a question on finding the best snow. We’d like to give credit for this question to Arapahoe Basin’s Alan…
-
Mountain Spy :: March 2013
In this Mountain Spy, Liz Eren put on her Mom hat again and called around to see how she should prepare her son for…
-
Mountain Spy :: July 2012
In this Mountain Spy, Liz Eren disguises herself as a worried Mom and asks a very open-ended question. The answers are varied, but some…
-
Mountain Spy :: January 2011
Mountain Spy Liz Eren found that Eastern areas were quite often knowledgeable and helpful, while larger, Western resorts were largely clueless when it came…
-
Mountain Spy :: March 2011
Mountain Spy Liz Eren take on specialty shops to find out about the local ski areas. The results show that there is a lot…
-
Mountain Spy :: May 2011
Mountain spy, Liz Eren, takes on season pass deals and spring skiing. THE QUESTION: ARE YOU OFFERING A COMBINATION SEASON PASS THAT INCLUDES THIS SPRING…
-
Mountain Spy :: July 2011
Mountain Spy Liz Eren takes on summer operations–a growing profit center at many resorts. QUESTION: DO YOU OFFER A SUMMER SEASON PASS? MOUNTAIN 1…
-
Mountain Spy :: September 2011
In this Mountain Spy segment, Liz Eren takes her questions to Facebook to see how well resorts are monitoring these important media outlets. Facebook…
-
Mountain Spy :: November 2011
Mountain Spy Liz Eren plays an eager young adult yearning to work and play in the mountains—remember those? We called them “ski bums.” Unfortunately,…
-
Mountain Spy :: January 2012
Mountain Spy Liz Eren goes back to one of our basic questions, and perhaps an area’s most important phone call to field… QUESTION: “I’VE…
-
Mountain Spy :: May 2012
In this Mountain Spy segment, Liz Eren tackles our less-than-stellar season with a well-placed call during spring season pass promotions. And even when Liz…
-
Mountain Spy :: September 2012
Liz Eren’s mission this issue was to see how resorts are responding to the growing demand for summer activities. Question: My son has a…
-
Mountain Spy :: November 2012
Mountain Spy Liz Eren poses a question about the Bring a Friend Challenge. Sadly, most resorts were unprepared. QUESTION: I’M PLANNING TO BUY A…
-
Mountain Spy :: November 2009
Mountain Spy Liz Eren takes on safety in terrain parks. THE QUESTION: MY SON WANTS TO GO INTO THE TERRAIN PARK, BUT I’VE HEARD…