SAM Coverage
Liz Mettler
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Mountain Spy :: November 2015 :: Gluten-Free Dining Options
In this month’s Mountain Spy, we address a growing dietary trend—gluten-free. Though a seemingly simply question, the responses vary tremendously. In the end, as…
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Mountain Spy :: Entitled Customers
In this month’s Mountain Spy, we address the trend of entitled customers. The responses vary, but a personable employee is always the best solution…
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Mountain Spy :: July 2015 :: Disgruntled Pass Holders
In this month’s Mountain Spy, we address a hot topic this past season—disgruntled pass holders. The responses vary, but a personable employee is always…
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Mountain Spy :: March 2015 :: Entitled Customers
In this month’s Mountain Spy, we tackle what is becoming a persistent trend at resorts—entitled customers. THE QUESTION: I WANT TO BUY NEW…
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Mountain Spy :: January 2015 :: Gear Rental
In this month’s Mountain Spy, we tackle the simple act of renting gear. When a customer has doubts about going through the rental process,…
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Mountain Spy :: May 2014
In this month’s Mountain Spy, we took on the discount seeker. With spring conditions in play, Mountain Spy Liz Mettler called to see about…
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Mountain Spy :: September 2014
In this month’s Mountain Spy, we put customer service to the test with a delicate question. While the answers weren’t surprising, the customer service,…
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Eco Tip :: Virtualization of Savings
Streamline information management and storage to reduce energy consumption and cost. Every ski resort has a company server, a physical device where computer data…
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New Products :: May 2017
Fun and practical innovations, from summer attractions to Stone Paper. We’ve rounded up a variety of new products that serve diverse functions for ski…
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SIA Editor’s Picks
SAM trolled the halls at the SIA Snow Show to find the newest, coolest products for resorts and their customers. The 2017 SIA Snow…
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Mountain Spy :: July 2016
In this month’s Mountain Spy, we tackle a seemingly easy question, but the responses vary—as usual. I’M COMING TO THE AREA FOR A BACHELORETTE…
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Eco Tip
Wood boiler heating system. In 2004 the Montana Department of Natural Resources and Conservation awarded Bridger Bowl Ski Area $20,000 in grant money for…
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Mountain Spy :: Nudist Wedding Ceremony?
This month’s Mountain Spy asks a rather unusual but not implausible question. It does more than simply test how broad-minded a resort is though—it…
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Mountain Spy :: Nudist Wedding Ceremony?
This month’s Mountain Spy asks a rather unusual but not implausible question. It does more than simply test how broad-minded a resort is though—it…
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Mountain Spy :: January 2016
THE QUESTION: CAN I GO SLEDDING OFF TO THE SIDE SOMEWHERE WITH MY YOUNGEST CHILD WHILE MY OLDER SON IS SKIING? In…
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Eco Tip: Treadwright Tires
An impact on every bottom line. America consumes approximately 15 million new truck tires every year. It takes roughly 18 gallons of oil to…