The Voice of the Mountain Resort Industry  |  Est. 1962

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January 2017 Issue

Feel the Burn (Out)

Stimulate your staff to help manage the inevitable burnout that happens during a long season.

Sierra-at-Tahoe has a resort-wide “department scoreboard” program that shares how the resort and departments are doing in a fun, competitive, and rewarding way. Each department creates a unique scoreboard—there are even prizes for the best one—that displays up-to-date performance stats based on goals they set at the start of the season.

To the outside world, it may seem preposterous: the idea of someone working in an amazing resort setting suffering from burnout. After all, aren’t we the lucky ones? We get to be outside and on snow—a lot. We get to gaze out at spectacular scenery. We get to welcome a customer base that’s living their dream. How could anyone burn out?

Ah, but we know the truth. What we do as an industry may be absolutely glamorous and the envy of many, but the reality is—it’s hard work, the season is long, and there are few breaks. So, yeah, burnout is a thing.

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