SAM is providing frequent updates, guidance, and ways to connect about the effects of the coronavirus pandemic. Visit our Coronavirus Update page for more resources and special reports. For email updates, sign up to receive Headline News, and, if possible, help support the voice of the mountain industry, SAM Magazine, with a subscription or gift subscription for someone in need. Together, #WeGotThis.
SAM Magazine—Stowe, Vt., March 18, 2020—As widespread testing for COVID-19 becomes increasingly critical, Inntopia has released TestLink, a free scheduling platform that allows patients to search for testing locations and times across individual or multiple locations. The system is built on Inntopia’s activity booking platform, which is typically used for scheduling ski lessons or tee-times.
According to Inntopia CEO Trevor Crist, news coverage last weekend of COVID-19 testing issues in Vermont, where the company is headquartered, triggered the idea. “Within 48 hours over a weekend our team came together to adapt our activity booking system to an appointment booking system in anticipation of challenges in scheduling patients that we believe will occur as testing kits become widely available,” said Crist. “Our system solves the unique challenges of searching for available testing across multiple locations, and is built to handle the high volumes of inquiries.”
Inntopia’s technology is traditionally used to bridge multiple activity providers or hotels, so a guest can search for many different products in a single location. With the TestLink adaptation, someone qualifying for COVID-19 testing can search for appointment times across multiple clinics or hospitals to find an available slot rather than have to call or search multiple clinics individually.
TestLink can be used by individual clinics, hospitals, or other agencies to either schedule testing appointments at their own locations, or by agencies and community organizations wanting to have a single resource for searching for available times across multiple locations.
Inntopia is also making its call center application available so clinics, government agencies, and other organizations handling or coordinating testing can take reservations over the phone and have those feed into the same system and availability calendar. TestLink can be customized with unique screening questions based on testing requirements in various states and regions. It can also be deployed to at-home and remote workers, who can typically be trained on its use in less than a day.
“We are making this available free of charge initially, and our goal is to keep this free for clinics for as long as we can feasibly support it. At some point we may need to consider how we take on new users, but right now we’re simply trying to get it into as many hands as possible to ease the burden on the healthcare professionals who are on the front line of this,” said Crist. “We hope that having a scheduling system available will reduce the need for people to gather in lines to await testing.”
Inntopia has set up a small website with details about the project and a form that interested clinics can use to request more information: https://corp.inntopia.com/testlink/