SAM Coverage
Guest Services
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Mountain Spy :: July 2021
“Can your bike park accommodate our tandem mountain bike?” MOUNTAIN 1, NH Answering phone: Automated machine. Chose general inquiries. First contact: Female. SAM: Stated…
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Mountain Spy :: May 2021
Are you dropping pass prices like Epic did? THE QUESTION: “I SAW EPIC PASS DROPPED PRICES 20 PERCENT. ARE YOU GUYS PLANNING TO…
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Mountain Spy :: March 2021
A question on boondocking. THE QUESTION: WHAT’S THE BOONDOCKING SCENE AT YOUR RESORT? What the hell is boondocking, you ask? It’s a term you…
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Mountain Spy :: January 2021
A family would like to start skiing this winter. The Question: My family and I would like to start skiing this winter. We’ve…
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Mountain Spy :: November 2020
“Will I be able to go in the lodge for warm-up breaks with my two little kids this winter?” MOUNTAIN 1, ME First contact:…
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Mountain Spy :: September 2020
“I’d like to book a trip this winter with lodging, but how can I be sure I will be able to get lift tickets?”…
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Mountain Spy :: July 2020
“I hear you’re open for summer activities. Anything I need to know before coming?” The Question: “I hear you’re open for summer activities and…
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Mountain Spy :: May 2020
“Can I ride the chair by myself during the coronavirus pandemic?” QUESTION: I’m planning to come skiing there this week, but am nervous about…
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Mountain Spy :: March 2020
“How can a poor college guy earn a free lift ticket? THE QUESTION: “I’m a local college student, and I can’t afford a pass…
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Mountain Spy :: January 2020
“Do you have childcare? The Question: We’re thinking about coming there this winter, but we have two little kids so I need to figure…
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Mountain Spy :: November 2019
We ask, “Do you rent winter clothing?” The Question: I’m going to be in your area over the holidays and would like to…
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Embracing Unhappy Guests
By identifying dissatisfied guests as soon as possible, resorts can turn detractors into their biggest promoters. Microsoft founder Bill Gates once pointed out that…
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Mountain Spy :: September 2019
Facebook Messenger mission: “Can I buy an Epic or Ikon pass? THE QUESTION: “I’m looking to buy an Epic or Ikon Pass, but…
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Profiting from Uphillers
Snow King, Wyo., turned complaints about its uphill policy into a winning strategy for everyone. What was once the activity of a few…
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Mountain Spy :: July 2019
SAM’s sister publication asks, ‘How do I know your aerial adventure course is safe?” The Question: “I have seen a lot of zip line…
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Mountain Spy :: May 2019
The Question: I’m thinking about buying a season pass for next year, but I’ve heard it’s been really crowded this year. Are there plans…
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Mountain Spy :: March 2019
“I’m afraid of heights and I get really nervous when the lift stops. To help get over that, I want to understand what happens…
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Mountain Spy :: January 2019
Can I use Snowfeet at your area? The Question: I just found out I’m getting these things called Snow Feet for Christmas. Can I…