SAM Coverage
Management
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The Challenge of Being Small
Six small-area leaders join a wide-ranging roundtable discussion. A number of smaller ski areas struggle to find employees to fill roles that require…
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Trailblazer :: Claire Humber, Resort Planner
Third in a series on individuals who have had a significant impact on developing the North American mountain resort industry. SAM: What was the…
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Satisfaction in Review
Raise your hand if you’ve ever changed someone’s performance with a performance review. Keep it up if the change was positive and permanent. Yeah,…
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Everybody’s an Expert!
At something, that is. How can you turn that expertise into a superlative guest service culture that takes hold across all departments? Everybody at…
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Problem Solving
It takes creativity to find solutions when working with an orphan ski lift. If you have an orphan ski lift, and have had a…
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Budgeting for Success
Department heads can get the funds they need if they make the business case for their requests. It’s a common problem: Your department needs…
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The Business of Parks
While it’s easy to focus on the fun factor and on-snow experience, terrain parks have to fit into a resort’s overall business plan. Terrain…