SAM Coverage
Risk Management
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Get Me Down!
With summer activities on the rise at mountain resorts, summer lift evacuations are becoming a reality—and they are much different than in winter. It…
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Injury News: No Trend is a Good Trend
Injury rates for skiers and riders continue a slow decline, and some anticipated spikes have failed to materialize. “Skiing is a dangerous sport,” says…
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Going Digital
Computerizing accident reports helps ensure that records are complete. It’s a risk manager’s worst nightmare: a serious incident and an accident investigation report that’s…
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New Vision for Night Lights
When Steamboat decided to offer night riding, the resort found a system that is low impact and maximum fun. When the lifts stop spinning…
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When Lightning Strikes
Lightning has always been a problem with chairlifts, but now, with ziplines, canopy tours and more, staying on top of the weather is more…
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Mountain Spy :: September 2014
In this month’s Mountain Spy, we put customer service to the test with a delicate question. While the answers weren’t surprising, the customer service,…
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Workplace Safety
Know where your safety program needs to be. “How do I keep OSHA from showing up at my resort?” is a question resorts commonly…
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Going Up
Believe it or not, there are guests out there who would rather hoof it up your mountain than ride a fancy lift. Keeping them…
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Crossing the Line
Advances in riding equipment are making the backcountry more accessible than ever. But how do we keep guests safe? Out of bounds. For many…
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Give Your Lifts a Hand
The longer you put off maintenance on older lifts, the smaller the margin for error. High-profile lift accidents at Devil’s Head and Sugarloaf have…
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Tree Wells Are Trouble
With more skiers and riders heading off-piste, tree-well education can save lives. On a powder day, there are no friends. That saying is probably…
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You Are What You Eat (And Do)
A combination of fitness training and proper nutrition can drastically reduce employee injuries and illness. The rising costs of employee illness and injury at…
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Protection for All Seasons
Summer ops can add to your revenue stream, but they are not care-free. Summer activities were a hot subject even before this past winter…
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Perp Patrol
When the cameras roll, thefts go down. When a guest at Liberty, Pa., reported his snowboard had been stolen, Tim Koons, base area manager,…
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A Sidecountry State of Mind
Getting off the beaten slope is all the rage at mountain resorts. But allowing guests to get back to nature has its risks. The…
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Get Me Down!
While newer technologies have led to reduced downtime for lifts, it still pays to be prepared with a lift evacuation plan. On Tuesday, December…
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Fit For the Job
A new program shows that simple steps to keep your staff hydrated, well fed and physically in shape can greatly reduce injuries. A year-long…
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Playing It Safe
By making safety part of its culture, Sierra-at-Tahoe has an enviable injury record. Back in March, a knee injury ended a remarkable streak of…