Mountain Spy

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In this month's Mountain Spy, we logged on to Facebook and posted our question on the walls of several mountain resorts. In a world of immediate customer service, Facebook is the first place many customers go for a quick answer--and a legitimate one at that. Unfortunately, almost half of the mountains didn't respond to our message and left our Mountain Spy in the dark...others nailed it!


THE QUESTION: WORD ON THE STREET IS THAT YOUR PARK IS GOING TO BE LACKING THIS YEAR... FEATURES ARE COMING OUT, EVERYTHING IS GETTING SMALLER, WHAT'S THE DEAL?



MOUNTAIN 1, VT

SAM Post: Rumor has it your park isn't going to be as good as last year. Features are coming out, everything is going to be smaller, what's the deal?!
Response Time: 3.5 hours
Resort Response: Where did you hear this? Things will be gnarlier than ever.

Rating: 5
Comment: Well that’s grand, but just how gnarly?



MOUNTAIN 2, NH

SAM Post: I heard your park is going to be slacking this year... features coming out, everything is going to be smaller, what's the deal?!
Response Time: 14 hours
Resort Response: Hi there, not sure where you heard that, but we have no plans to slack on our parks this winter.

Rating: 5
Comment: Glad you think so, but I’m still skeptical...



MOUNTAIN 3, VT

SAM Post: I've been hearing lately that your parks this season are going to be lacking... features are coming out, everything is getting smaller, what's up with that?!
Response Time: 20 hours
Resort Response: Where might you hear something like this? Probably from someone on the “inside”?

Rating: 3
Comment: What “inside” are you referring to? If you think it’s someone in your company then that’s disappointing...



MOUNTAIN 4, MI

SAM Post: Rumor has it your park isn't going to be as good as last year. Features are coming out, everything is going to be smaller, what's the deal?!
Response Time: 22 minutes
Resort Response: What is the deal? Nub's prides itself on building and maintaining one of the best parks in the Midwest and has no intentions of changing that! We may not put out "3d renders" of our parks six months before the snow flies, but rest assured this season will be one to remember!
2nd Resort Response (1 minute later): Go ahead and get stoked for winter with this Super Fun Park 2 edit from last year. You can bet
that all this energy transfers right into the 2013-14 season. https://vimeo.com/64341293

Rating: 10
Comment: It’s just that easy.
Identity Revealed: Nub’s Nob



MOUNTAIN 5, IL

SAM Post: Word on the street is that your park isn't going to be as good as last year. Features are coming out, everything is going to be smaller, what's the deal?!
Response Time: 2 days
Resort Response: You must be on the wrong street!!!!!!

Rating: 4
Comment: I’m dying to know what street I should be on! 



MOUNTAIN 6, OR

SAM Post: Word on the street is that your parks are going to lacking this year...features coming out, everything is getting smaller and it will be catered to kids. What's the deal?!
Response Time: 2.5 hours
Resort Response: You are hanging on the wrong street my friend! We are, however, amping up the small parks with more fun features for everybody, but the larger parks are staying the same. Even improving. Rumors are bad juju.

Rating: 8
Comment: Touched on all my concerns—more features for kids indeed, but the big parks will not be compromised.



MOUNTAIN 7, CA

SAM Post: Rumor has it that your parks are looking to be subpar this year...features coming out, everything is getting smaller. What's the deal?!
Response Time: 4 days
Resort Response: Never good to trust rumors!

Rating: 3
Comment: Then, by all means, set this rumor straight!



MOUNTAIN 8, CA

SAM Post: Rumor has it that your parks are looking to be subpar this year...features coming out, everything is getting smaller. What's the deal?!
Response Time: 50 minutes
Resort Response: Just a rumor! We're still going strong with three progressive parks, features for all skill levels, more park-specific photo and vid contests, and most likely increasing park competitions for all ages. It's only getting better. See you up here soon!

Rating: 8
Comment: An explanation instead of a smart-aleck reply is always a bonus!



MOUNTAIN 9, UT

SAM Post: Word on the street is that your park is going to be lacking this year...features are coming out, no pipe?!, everything is getting smaller, what's up?!
Response Time: 11 hours
Resort Response: “rumors”

Rating: 2
Comment: Yeah, but maybe I believe in “rumors?!” And they did nothing to dispel them....



MOUNTAIN 10, NJ

SAM Post: Word on the street is that your park is going to be lacking this year...features are coming out, no pipe?!, everything is getting smaller, what's up?!
Response Time: Never

Rating: 0



MOUNTAIN 11, WV

SAM Post: Word on the street is that your park is going to be lacking this year...features are coming out, no pipe?!, everything is getting smaller, what's up?!
Response Time: Never

RATING: 0



MOUNTAIN 12, ME

SAM Post: Word on the street is that your park is going to be lacking this year...features are coming out, no pipe?!, everything is getting smaller, what's up?!
Response Time: Never

Rating: 0



MOUNTAIN 13, MI

SAM Post: Word on the street is that your park is going to be lacking this year...features are coming out, no pipe?!, everything is getting smaller, what's up?!
Response Time: Never

Rating: 0



MOUNTAIN 14, WA

SAM Post: Word on the street is that your park is going to be lacking this year...features are coming out, no pipe?!, everything is getting smaller, what's up?!
Response Time: Never

Rating: 0



MOUNTAIN 15, CA

SAM Post: Word on the street is that your park is going to be lacking this year...features are coming out, no pipe?!, everything is getting smaller, what's up?!
Response Time: Never

Rating: 0



MOUNTAIN 16, CO

SAM Post: Word on the street is that your park is going to be lacking this year...features are coming out, no pipe?!, everything is getting smaller, what's up?!
Response Time: Never

Rating: 0

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