SAM Coverage
Guest Services
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Mountain Spy :: January 2025
“I’m going to teach my partner how to ski. Do you have any tips?” Hint: They did not. It’s no secret that the cost…
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Mountain Spy :: November 2024
The Spy asks: “We want to come ski for Thanksgiving. If conditions aren’t good, is there anything else to do?”
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Mountain Spy :: September 2024
We revisit a question from 2007—”Do you have any compensation for lost ski days or some kind of pass refund policy?”—and find that customer…
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Mountain Spy :: July 2024
The Spy asks resort chatbots, “Do you have ticks? How do I avoid them?” The chatbots struggle to respond. For this mission, the Spy…
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Mountain Spy :: May 2024
Staffers struggle with an unusual question: “Can I grass ski at your resort this summer? I have my own equipment. There are some questions…
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Mountain Spy :: March 2024
A topic for our times—”Do you allow backpack speakers?”— from two perspectives: a lover and a hater. There are many polarizing topics in the…
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Mountain Spy …… January 2024
A question on free lessons. We were surprised, and disappointed, at how impatient and disinterested staff members—including those in snowsports school—were when talking to…
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Mountain Spy :: November 2023
A question on emotional support animals. This story is from the SAM print archive Subscribers can read the full digitized article online —…
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Mountain Spy :: September 2023
Hiking at a resort. Hiking is a great, free activity to offer your guests that leverages your beautiful natural environment. So, you can imagine…
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Mountain Spy :: July 2023
Your mountain likely holds a very special place in the hearts of many people, and some may desire it to be their eternal resting…