Mountain Spy :: July 2024

For this mission, the Spy hit the keyboard instead of the customer service line to see whether resort chatbots were up to the task of fielding a question that isn’t on the standard FAQs page. The goal wasn’t to stump the chatbots entirely, but to see how effective this current gen of bots is at assisting a customer in their quest for answers. 

One thing we didn’t anticipate: just how many bots—even the “smart” ones—would confuse “ticks” for “tickets.” Or “bugs” for “software bugs.” The English language can be bot-boggling.