SAM Coverage
Technology
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Reinventing Guest Services
Digital adoption and operating changes have revolutionized customer service, improving the lot-to-lift process for guests and staff. After a winter of changing rules,…
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Digital Embrace
The 2020-21 season pushed the snowsports industry to adopt technology on a whole new scale. Before Covid, Bolton Valley, Vt., did about 70 percent…
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Prepare for the Worst
Invest in an I.T. disaster recovery plan and implementation to avoid a worst-case scenario. Disaster recovery should be in almost every company’s I.T.…
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Pandemic Silver Linings
Many changes that resorts made for this Covid winter will have lasting impacts on operations and the guest experience. Face coverings? Check. Capacity limits?…
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Smart Service Delivery
The I.T. department can thrive with the proper systems and lines of communication in place. This article is the second in a series…
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Mountain Technology Symposium (Sep 21, 2020)
2020 Mountain Technology Symposium will be a virtual event. September 21 – 23, 2020 Take our survey to help determine topics for the 2020…
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Can’t Touch This
Technology can go a long way toward eliminating guest touchpoints. Part of a Special Section “Winter 2020-21: A New Normal” sponsored by Aspenware. The…
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Enterprising Software
Providers of enterprise software solutions are stepping up their game. Most ski areas are fairly complex operations, especially when looking at them through the…
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How to Win at E-Commerce
Online sales drive advance purchases, make business more predictable, and capture consumer data. And what drives online sales? Dynamic pricing. Ski areas around…
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Mountain Technology Symposium (Oct 2, 2019)
Mountain Technology Symposium October 2-4, 2019 Jay Peak, Vermont www.mountainsymposium.com