In This Issue
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What’s in Your Park
It’s remarkable that this is the twelfth year we’ve put out the call for entries to our annual terrain park contest. We…
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Social Media in Customer Service
As social media become customer service channels, resorts must step up efforts to stay abreast of comments and requests. Social media…
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Outside the Ropes
Improvements to gear are fueling continued interest in the backcountry. How resorts are responding depends on a number of local considerations. It’s…
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Snowcat Maintenance
A SAM roundtable discussion explores the practical, confounding, and sometimes comical world of vehicle maintenance. Snowcats are funny creatures. They meow, hum,…
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People Fuel Performance
Resorts have long known that employees can greatly impact business performance. Here’s a look at how to ensure that impact is positive.…
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The Case for a Carbon Tax
As climate change becomes an accepted notion, how will Americans decide what uses of energy are acceptable? A carbon tax can providce…
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Construction Site :: November 2016
We highlight snowmaking improvements and, especially, new lodges. SUN VALLEY, IDAHO In a development that impacts two Mountain Collective members, Aspen Skiing…
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Idea Files :: November 2016
Smart ways to move groomer tillers, dispense sidewalk grit, and enable guests to charge their mobile devices. GRIT DISPENSER “Not sure…
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On the Road
New England Summit Sunday River, ME, Sept. 13-15… MSAA ANNUAL TRADE SHOW Shanty Creek, MI, Aug. 21-24… Summer Ops Camp Canyons, UT,…
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Industry Reports
YouTube Star Buys Pebble Creek… Coleman Group Acquires Hesperus… Tamarack Homeowners Now Own the Resort… People… Awards… Suppliers YouTube Star Buys…
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Trailblazers :: Eric & Sarah Cylvick
Zipline line builders and pioneers, brake system Inventors. From the beginning, Eric and Sarah Cylvick have been pioneers in the adventure zip…
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Early Signs Reflect Last Season
Pass sales are up in the West, and middling elsewhere. Halo or hangover? Following a bad season two years ago, Stevens Pass,…
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Mountain Spy :: November 2016
Arriving at a ski area for the first time can be intimidating for those who have never, ever even pulled into the…
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Effective Policies and Procedures
If your people are good, policies and procedures can help them be great. A resort’s staff is the heart of the organization.…
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The 5-Minute Rental Fit
Rental bootfitting is an opportunity to educate guests—and provide a fit that will set them up for success. During the rental seminar…
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Blue Pages :: November 2016
QUESTIONS (AND ANSWERS) ABOUT LIFT SAFETY… VAIL RESORTS: HOW BIG CAN IT BECOME?… WARREN MILLER: THE FREEDOM OF SKIING… JAY LOOKS AHEAD…
