SAM Coverage
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What’s In A Winning Rental Operation?
Wachusett Mountain, Mass., believing renters are their most important customers, leaves nothing to chance to keep them happy and the rental shop productive, from…
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The Next Big Thing?
Some trends come and go while some turn into industry standards. Here’s a look at a few of the recent alternative activities capturing public…
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An Inch In Space Saves Down Time
Doppelmayr provided Stratton, Vt., with a solution to prevent ice buildup from stopping their new six-passenger lift: an inch of clearance between the outer…
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Ski Industry Consolidation Or Financing 90s Style
This expert says the ski industry’s mode of consolidation is not the classic type seen in other industries, but a new way of doing…
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What’s New?
Products include: Bio-stake (North American Green), the Powdermaker hand groomer, Prospeed professional sports radar (Decatur Electronics), the Carving Arena (Reliable Racing), RideScanner mobile access…
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Little Thoughts On Big Bucks
In the face of the megamillions being spent on ski area acquisition and expansion, we shouldn’t forget the energy and resourcefulness of the little…
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Industry Loses Three Greats
A tribute to the memory of three ski industry greats who died recently: Charles “Chic” Morton, Alf Engen, and Claude Anders.
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Who I Am; What I Am Not
SAM’s co-publisher, a woman, questions the legitimacy of differentiating women in the ski industry on the basis of their gender rather than their accomplishments.
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We Need To Get Involved!
Stan Hansen of Heavenly Ski Resort, Nev., challenges ski areas to become leaders in their communities in order to resolve environmental and regulatory issues…
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NSAA’s First President Honored
A tribute to David Judson, founding president of National Ski Areas Association, who was elected posthumously to the U.S. National Ski Hall of Fame.
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Finding Employees
A look at how ski areas around the country address the problem of attracting seasonal employees.
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Industrial Tourism
As the Forest Service shifts its focus to recreation, there is danger in measuring recreational success of public lands by “industrial” standards, or sheer…
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Landmark $6 Million Verdict Is Overturned
Ruling on an appeal of a verdict against Massanutten Ski Resort, Va., a judge overturned the jury’s decision to award a record $6.17 million…
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Think Globally, Sell Locally
The author examines the problems faced by NSAA in promoting its new youth marketing program, pointing out the history of previously unsuccessful joint efforts…
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Strength In Numbers For Small Areas
Two groups of small- to medium-sized ski areas, the Mountains of Distinction in the East and the Gems of the Rockies in Colorado, have…
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M.V.P: Steve Turner, Sierra-At-Tahoe
Steve Turner, the food and beverage manager at Sierra-at-Tahoe, Calif., turned around one of the West’s worst food operations into one of the best…
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New Tools Are Needed To Survey Customers
A new approach to measuring customer satisfaction: evaluating the emotional experience through focus groups, mystery shoppers and participant observation.
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Snowboarding Has Its Dangers, Too
A letter from the president of Ski Shop Hawaii on Mauna Kea claims there has been a lack of snowboard safety education all along…