SAM Coverage
Uncategorized
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Summer Business Split
SAM poll respondents from across North America had plenty of explanations—good and bad—for how business was shaping up this summer.
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Happy Staff = Happy Guests
Why there’s a direct correlation between employee satisfaction and guest loyalty, and how ski areas can capitalize on the opportunity.
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No System, No Season
Why ski areas need to rethink snowmaking infrastructure, workforce development, and capital planning for the next 20 years.
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Shift Your Bike Park Perspective
A successful bike park focuses on the experience, not on repurposing winter infrastructure.
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Construction Site
A handful of lift installations across North America, each with its own unique elements.
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Sorting It Out
Eldora’s waste-sorting overhaul became the foundation for a broader operational and cultural shift around sustainability.
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Beyond Orientation: New Approaches to Staff Readiness
Six resorts are doing more than one-and-done onboarding to better prepare new hires and managers alike ahead of the busy winter season.
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Ask the AI Guy
Real questions from real ski area personnel, answered in plain English by a real human.
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Mountain Spy :: Employment Edition
In honor of hiring season, the Spy revisits 20 years of employment-related calls.
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Lessons in Leadership
Summit Series mentors share leadership lessons on navigating change, building culture, developing people, and growing careers.
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Sustainable Design in the Mountain Environment
The Nest at Snowbird demonstrates how the unique demands of mountain resort operations influence sustainable design decisions, from waste systems to electrification.
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Thank you
Thank you for registering for Cutter’s Camp 2019 at Timberline, Mt. Hood, May 13-17. You will receive an email confirmation with Camp details and…
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Computer Fairs Launched at Loon and Snowbird
The ski area industry’s first Computer Fairs were launched in October, the first two-day session held at the Mountain Club at Loon Mt., N.H.,…
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Computer Catalog Errata
Following are two more additions to the listings in “The Second Ski Industry Computer Software Catalog” (pages 30-36, July SAM 1992).
