In This Issue
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Mountain Spy :: May 2015 :: Ski Safety
ISSUE May 2015 AUTHOR Elizabeth Eren VOLUME 54-3 PAGE 48 SUBJECT Customer Service In this month’s Mountain Spy, we address…
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Speak-Out :: The e-Commerce Challenge
SPEAK-OUT :: THE E-COMMERCE CHALLENGE Issue May 2015 Author Jonathan Davis Volume 54-3 Page 16 Subject Opinion…
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Blue Pages :: May 2015
CNL RESORT SALE: READING THE TEA LEAVES… WOLF CREEK: COLORADOâS NEXT SKI TOWN?… WE THOUGHT ALL THINGS VAIL WERE âEPICâ… WAIVERS OUT,…
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A Fresh Approach
Ski resort fare is becoming faster, healthier, and made to order. As even McDonald’s has discovered, the effectiveness of the fast food…
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Top Tips for installing Pipe
Snowmaking installations are often essential and expensive. Make sure you get it right the first time. Jesse Boyd, VP of Operations, Peak Resorts…
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The Payments Revolution
In October 2015, the U.S. begins the switch to EMV credit card technology, which means greater fraud protection and wider acceptance of…
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A Wild and Crazy Year
It was the anti-Goldilocks year: too warm or too cold; too little snow, or too much. Yet many areas enjoyed record or…
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Industry Reports
VAIL RESORTS TO ACQUIRE PERISHER… POWDR ACQUIRES PRODUCTION COMPANY… CSU LAUNCHES ONLINE SKI MANAGEMENT CERT… B.C. DEVELOPS CLIMATE CHANGE ACTION PLAN… PARK…
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Living with Older Machinery
All it takes is TLC, planning, and an understanding of how machines work. A short while ago, my wife went to the…
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Masters of Festivities
As BBQ fans and winter resorts know, summer and fall are a great time to party. Who doesn’t love a festival? For…
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Peaks and Placebos
Establish expectations for a great experience, and that’s just what customers will have. I’m not sure when or where I first heard…
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The Lessons of Snowboarding
Three years ago, an NSAA report incited a flood of “snowboarding is doomed” articles. Today, the future looks brighter. As a 31-year-old…
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The Balsams Rising
The return of this Grand Resort proves all things old can be new again. If you were starting from scratch to design…
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Beginner Moves
What does it take to adopt terrain-based learning? It’s a question that even experienced skiers and snowboarders might ask themselves on a…
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Advantages in Summer Activities: Terrain, Lifts, and Gravity
Meditations on the role and potential of off-season business. Boy, is it ever difficult to write about summer activities at winter resorts.…
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Economic Analysis 2013-14: Size and Location Matter
Yes, weather impacts profitability. So does a resort’s size, and how it manages its business. Plus: the lessons that losses teach. Overall,…
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Trailblazers :: Jan Leonard
First in a series on individuals who have had a significant impact on developing the North American winter resort industry. Jan Leonard,…
