SAM Coverage
Customer Service
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Eco Tip :: Electric Vehicle Charging Stations
Electric vehicle charging stations. Plug-In vehicle sales have risen steadily since 2010, with more than 52,800 plug-in sales in 2012. Sales doubled in January…
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Mountain Spy :: May 2013
Mountain spy, Liz Eren, asks a question on finding the best snow. We’d like to give credit for this question to Arapahoe Basin’s Alan…
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What Renters Want
From self-service boot selection to reformatted shops, see how these resorts have successfully upped their rental game. The push to increase trial and especially…
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Climb Any Mountain
A Nevada base-area community needed to get its population to the slopes and found a solution in a unique transportation system. Aerial lifts are…
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Mountain Spy :: July 2013
In this month’s Mountain Spy, we mark an unfortunate first: two epic fails. With summer operations growing in popularity, it pays to make sure…
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Raising the Bar
When it comes to looking after our littlest guests, there are many ways to keep them, and the parents, happy. One small hour of…
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Mountain Spy :: September 2013
In this month’s Mountain Spy, there were two stand-outs and several more that were almost perfect. Of course, there were a few that were…
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Guests of the Future
New demographic studies show that the snowsports industry is going to have to tap new markets. The issue of growth in snowsports is at…
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Mountain Spy :: January 2014
In this month’s Mountain Spy, we tackle what is becoming a controversial subject–uphill traffic. But this is a test of customer service. Whether the…
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Pleasing the Planners
The recipe is simple: Happy moms = return guests. Here’s how some resorts accomplish just that. I have been a nanny off and on…
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Leaving Breadcrumbs
Good resort signage programs should be cohesive and comprehensive, leaving little room for guests to be confused. Imagine arriving at a third-world airport and…
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One Big Happy Family
After years of tweaking, Mt. Hood Meadows has refined its approach to newcomers with great success. After years of product development, process improvement, and…
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Managing Uphill Traffic
With the growth in uphillers, prudent policies and ample communication can reduce risks for all involved. While most skiers and riders take the traditional…
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Mountain Spy :: March 2014
In this month’s Mountain Spy, we tackled straightforward customer service. When a mother is bringing her brood up to your hill, how easy are…
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Mountain Spy :: May 2014
In this month’s Mountain Spy, we took on the discount seeker. With spring conditions in play, Mountain Spy Liz Mettler called to see about…
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Mountain Spy :: July 2014
In this month’s Mountain Spy, we play eager guest. As winter wound down, Mountain Spy Liz Mettler called to see about what projects resorts…