SAM Coverage
Personnel Issues
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Build a Better Workplace
Four steps to improve your workplace culture—for everyone—and boost the bottom line. Led by women who have risked much to reclaim their power and…
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Making a Bad Situation Great
SAM’s new mentor program, the Summit Series, challenges aspiring leaders to recognize and deal with real-world workplace problems. Here’s one “homework assignment.” The homework:…
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Former Jay Peak Owner Ariel Quiros Reaches $81 Million Settlement with SEC
SAM Magazine—Miami, Fla., Feb. 2, 2018—Jay Peak’s former owner who allegedly misused millions of dollars in EB-5 foreign investor funds has agreed to pay…
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Cutter’s Camp Registration Opens for Spring Session
SAM Magazine—Natick, Mass., Feb. 1, 2018—Registration is now open for 16th annual spring session of Cutter’s Camp, May 14-18, 2018, at Timberline, Mt. Hood,…
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How Effective is Your Staff?
Engage frontline employees in the guest experience to drive more visits and greater revenue. To guests, frontline staff are the face of the resort.…
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POWDR and REI Partner to Deliver Programs at Copper Mountain and Eldora
SAM Magazine—Seattle, Wash., Nov. 10, 2017—REI and POWDR have formed a strategic partnership that kicks off mid-November with new adventure lifestyle programs and events…
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Brian Czarnecki Named COO of Camelback Resort
SAM Magazine—Tannersville, Pa., Nov. 10, 2017—Brian Czarnecki has been promoted to the role of chief operating officer for Camelback Resort, Pa. Previously, he served…
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Evolving Orientation
Yes, you can make the onboarding process both more entertaining and more effective, as several resorts have discovered. Employee orientation programs at some…
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Moving on Up
Helpful tips for seasonal employees seeking to make a career out of the ski industry. One of the most common questions I get from…
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Arizona Snowbowl to Purchase Elk Ridge (Ariz.) Ski Area
SAM Magazine—Flagstaff, Ariz., Oct. 17, 2017—Arizona Snowbowl, part of the Mountain Capital Partners group of resorts, plans to purchase the 37-acre Elk Ridge Ski…
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Mount Snow Names Erik Barnes as New General Manager
SAM Magazine—Mount Snow, Vt., Oct. 11, 2017—With current general manager Kelly Pawlak leaving to assume the role of president and CEO of the National…
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Timberline Lodge First Resort to Open in North America
SAM Magazine—Timberline Lodge, Ore., Oct. 11, 2017—Since September, winter storms have been dropping a fair amount of snow on the high country out West,…
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Vail Resorts Names Ogilvie Urban Ski Areas Vice President
SAM Magazine—Broomfield, Colo., Aug. 31, 2017—Vail Resorts has named Taylor Ogilvie as the new vice president of the company’s urban ski areas. Ogilvie was…
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Attending to Your Attendants
There’s more to the lift attendant’s job than simply loading chairs. Here are several training and educational tips to cover all the bases. Lift…
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The War Within
A war for talent is raging, and it’s the one inside your organization that matters most. To many, the competitive aspect of talent management…
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Revamp Your Recruiting Strategy
How one ski area went from struggling to meet staff quotas to selecting applicants off a waiting list. Staffing a ski area for winter…
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Giving Staff Their Turns
Being on-snow drives the employee experience, and that fact of resort life makes injury prevention and risk management key goals for managers. Most…
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NSAA Names Riehle as New President
SAM Magazine—Lakewood, Colo., Aug. 28, 2017—Parker Riehle is the new president and CEO of the National Ski Areas Association (NSAA). Riehle—who is currently the…