SAM Coverage
Personnel Issues
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Get Fit For Work
Fitness and nutrition play a big role in how your employees perform. Snow is accumulating in the mountains, and the young men and women…
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What We’ve Got Here is a Failure to Communicate
With a little face time and dialogue (and a lot of beer) the vehicle maintenance guys can get along with the operators…really. “I don’t…
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The Wake-Up Call
The 2011/12 season may go down in history as one of the worst for ski resorts. But there were some lessons to be learned…
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Seasonal Hiring: Full Speed Ahead
It’s business as usual when it comes to staffing for the upcoming winter. Despite having to lay off staff and reduce workers’ hours last…
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Get Me Down!
While newer technologies have led to reduced downtime for lifts, it still pays to be prepared with a lift evacuation plan. On Tuesday, December…
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Fit For the Job
A new program shows that simple steps to keep your staff hydrated, well fed and physically in shape can greatly reduce injuries. A year-long…
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What’s Your Cell Plan?
Smartphones, handheld devices, you name it—they are as common on the slopes as skis. But what about when it comes to employees? Go ahead:…
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Maintaining a Patrol
Is the future of the National Ski Patrol in jeopardy? The ski patrollers who help keep resorts visitors safe, provide aid when they aren’t,…
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Speak Out :: Correction
Correction to “The H-2B Dilemma” (March 2009). In “The H-2B Dilemma” (March 2009), we misquoted Phil Simon of CIEE, a company that helps place…
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Who’s in Charge?
Forest Service personnel and budgets are drying up. Is there a solution? Some milestones are worth celebrating. But for Mountain High, Calif., the arrival…
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Cat Women
When it comes to grooming operations, it’s no longer a man’s world. Female drivers are becoming increasingly visible at the controls of big groomers.…
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Efficiency is King
Here’s how three very different ski areas are meeting staffing goals. Being a resort operator is like being a baseball player. You may have…
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Managing for Peak Days in Lean Times
As businesses across the country tighten their belts, creative staffing has become a top priority. Surviving and even thriving in this economy? All it…
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Team Building
It takes all kinds-well, six, anyway-to staff a park. Wide-eyed rookies, washed-up pros, sponsor-me bro’s, MacGyverists, and career-minded individuals—freestyle terrain employees are a disparate,…
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Keep ‘Em Coming Back for More
It’s important to inspire exceptional customer service in any economy. Worried about the effects of a depressed economy on the upcoming season? I have…
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Give Yourself a Hand
On-site lift maintenance training and advance preparation make in-season fixes easy and economical. Modern lift control systems are highly sophisticated. What used to be…
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10 Under 30 :: 2010
These 10 twenty-somethings are making a difference at ski areas across the continent. They like chocolate. They are powder junkies. Nominated by their peers,…
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Speak Out :: Capital Idea: Invest in Your Staff
Hiring Quality Employees If you had a baby and money was no object, would you take your child to the cheapest possible day care…