The Voice of the Mountain Resort Industry | Est. 1962
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July 1999 Issue
This issue combines Speak Out and the letters section to highlight an exchange between a customer and Breckenridge’s COO regarding a perceived loss of Breck’s individuality under the corporate banner of Vail. The headlined piece is an anonymously written piece dramatizing the effects of a large corporate structure on employee morale. The lesson: One-on-one communication with employees at all levels is key to success on the mountain.
