SAM Coverage
Human Resources
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Seasonal Hiring: Full Speed Ahead
It’s business as usual when it comes to staffing for the upcoming winter. Despite having to lay off staff and reduce workers’ hours last…
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The Wake-Up Call
The 2011/12 season may go down in history as one of the worst for ski resorts. But there were some lessons to be learned…
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Mountain Spy :: November 2011
Mountain Spy Liz Eren plays an eager young adult yearning to work and play in the mountains—remember those? We called them “ski bums.” Unfortunately,…
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Don’t Hire, Audition!
No joke: the ski industry can learn a thing or two about hiring from the amusement park business. It’s a common problem at resorts…
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Workers Everywhere
The upside to a down economy: the labor pool. Not too long ago, ski resorts had trouble filling all of their winter positions. No…
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Keep ‘Em Coming Back for More
It’s important to inspire exceptional customer service in any economy. Worried about the effects of a depressed economy on the upcoming season? I have…
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Cutting Edge Employee Training
The basics haven’t changed, but teaching them has. Want to keep your finger on the pulse of performance success for your operation, want to…
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Speak Out :: Capital Idea: Invest in Your Staff
Hiring Quality Employees If you had a baby and money was no object, would you take your child to the cheapest possible day care…
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Efficiency is King
Here’s how three very different ski areas are meeting staffing goals. Being a resort operator is like being a baseball player. You may have…
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Mountain Spy :: September 2008
This month, Mountain Spy Liz Eren set out to see how well ski resorts are recruiting ski instructors. She found that most ski areas…
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A Few Good Managers
Winter resort recruiters have one of the toughest jobs in the country. But there is hope. She was a recent college graduate with a…
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J1 Competition Heats Up
The shortage of H2B visas is forcing increased reliance on J1 visa programs. The stalemate over H2B visa quotas is likely to continue through…
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When It’s Time to Change
Getting people to adapt to change in the workplace requires patience, communication and a clear vision. With all the change occurring in our industry…
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We Want You
Make sure your recruiters know how to hire wisely. Our goal in recruiting is to find first-rate employees to fill the positions at your…
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Going Abroad
As the domestic labor market tightens, resorts increasingly look overseas for staff. As the ski industry’s historical pool of snow bums has been shrinking,…
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The “E” Word
Empowerment is a lot more than just giving an employee the keys. Empowerment is the buzzword of the decade, so why so much angst…
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Recruiting for Diversity
Jiminy Peak and Ski Butternut have found some great employees by working with a local group that promotes diversity. Finding full-time employees to work…
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UPDATE: Grouse Mountain Sale Finalized
SAM Magazine—North Vancouver, B.C., July 19, 2017—Grouse Mountain in North Vancouver has been acquired by GM Resorts, a company that was just incorporated in…