SAM Coverage
Human Resources
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Building Snowmaking Teams
Resorts have realized it takes a lot more than a decent wage to successfully hire and retain good snowmakers. Employee hiring and retention…
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Finding Staff
A tight labor market is forcing resorts to rethink and expand their staff recruitment efforts. With the nation’s unemployment rate hovering below 4…
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Retaining Your Best People
Tips for creating a sticky workplace culture. It’s not getting any easier to attract and retain great employees. In particular, the availability of bright,…
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Four-Season Stress
Operating year-round has many benefits, but also comes with staffing challenges. On June 8, 2019, skiers were still carving turns at Sommet Saint-Sauveur in…
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Greg Pack Named Mt. Hood Meadows GM
SAM Magazine—Mt. Hood, Ore., July 3, 2019—Industry veteran Greg Pack is the new general manager of Mt. Hood Meadows. Pack brings more than 20…
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10 Under 30 :: 2019
We highlight a diverse group of smart young resort employees who are making a difference as they prepare for bigger roles in the future.…
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Peak Resorts Reports Record Revenue
SAM Magazine—Wildwood. Mo., June 27, 2019—Peak Resorts reported record revenue and strong year-over-year growth in both its fiscal 2019 fourth quarter (Q4) ending April…
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Tenants for Turns
Incentivizing homeowners to house employees is one answer to the employee housing squeeze. Affordable employee housing. For many resorts, the concept presents a critical…
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Top Prospects :: May 2019
Profiles of CSU ski area management program graduates. Now more than ever, attracting and retaining good talent is a significant challenge. The tight labor…
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Buying Uniforms
When it comes to ordering new lifts or grooming machines, or when starting a new mountain restaurant, ski area executives understand the necessity for…
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Employees Need a Home
There are plenty of reasons for, and ways to develop, affordable workforce housing. Every autumn at ski areas from California to Maine, thousands of…
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How to Handle a Labor Audit
Inspections for wage and hour law compliance by state and federal authorities are increasingly common. It seems the mountain resort industry is on the…
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Snow Brings Early Openings in Colorado
SAM Magazine—Dillon, Colo., Nov. 6, 2018—A series of storms dropped nearly four feet of snow in parts of the Rockies this past week, priming…
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Snow People – November 2018
In SAM’s monthly Snow People, we highlight recent personnel moves that have been made in the mountain resort industry. This report was written by Katie Brinton.…
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TIME TO CHANGE
In the wake of #MeToo and Time’s Up, resorts must adapt to new standards for personal behavior in the corporate environment. It’s getting much…
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Our Training Recipe
A candid tell-all reveals the Mueller family’s formula for top-notch staff training in the culinary department—and beyond. The Net Promoter Scores (NPS) for Crested…
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Publisher’s Memo :: September 2018
Staffing for growth and prosperity. Traditionally, the focus of SAM’s September issue is staffing and HR. So it is with this issue. But…
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Colorado Ski Country USA Hosted 7.1 Million Visits in 2017-18
SAM Magazine—Denver, June 7, 2018—Colorado Ski Country USA (CSCUSA) announced today at its 55th Annual Meeting in downtown Denver skier visits at its now…