SAM Coverage
Personnel Issues
-
Keeping It Safe
With a little forethought and planning, on-the-job safety can become second nature for employees. Maintenance staffs require a wide range of skills to provide…
-
By the Book
Huff Hills came up with a lift training taskbook that keeps everyone on the same page. It’s a snowy Saturday, and you are enjoying…
-
More Than a Liftie
Lifties make the most contact with your guests. That’s why good ones should be valued. You can take away almost any facet of a…
-
Cutting Edge Employee Training
The basics haven’t changed, but teaching them has. Want to keep your finger on the pulse of performance success for your operation, want to…
-
The Talent Within
Training terrain park staff to become future leaders can be a no-brainer. Disney should build terrain parks. Then we all could go to…
-
When It’s Time to Change
Getting people to adapt to change in the workplace requires patience, communication and a clear vision. With all the change occurring in our industry…
-
J1 Competition Heats Up
The shortage of H2B visas is forcing increased reliance on J1 visa programs. The stalemate over H2B visa quotas is likely to continue through…
-
Demystifying Diversity
At Mountain High, Calif., snowboarders outnumber the skiers, minorities outnumber Caucasians, and its total visits outnumber the neighbors’. What is the first impression of…
-
A Few Good Managers
Winter resort recruiters have one of the toughest jobs in the country. But there is hope. She was a recent college graduate with a…
-
Speak Out :: HB2 Caps Create Chaos
Bob Gleason, President of Boot Doctors, talks about the chaos left in the wake of changes made to the HB2 caps. Changes made to…
-
The Anatomy of a Leader
It takes more than brains and courage to take charge of an organization. Welcome to Anatomy 101! Let’s build the perfect ski industry leader.…
-
Mountain Spy :: September 2008
This month, Mountain Spy Liz Eren set out to see how well ski resorts are recruiting ski instructors. She found that most ski areas…
-
Speak Out :: Once a Snow Reporter, Always a Snow Reporter
Tim Cohee, Senior VP/Chief Marketing Officer at Mountain Springs-Kirkwood, talks about the value of personable snow reporting. Also, corrections for Turbocristal, Areco and KneeBinding.…
-
The Obama Factor
What should we expect from our new president? Here are a few likely scenarios. For some in the business of skiing, the ushering in…
-
Disney’s Keys to Excellence
Great customer service starts with great employees. The “Disney Keys to Excellence” presentation at the Ski Areas of New York (SANY) show at Holiday…
-
2009 Recruit of the Year
SAM announces the winners of the third annual Recruit of the Year contest. Following are the top three picks in SAM’s third annual Recruit…
-
The H-2B Dilemma
Getting foreign workers is not going to be easy. For decades now, regular vacationers at Steamboat Springs Ski Resort have loved coming back for…
-
Taking the Mystery Out of Customer Service
Camelback’s mystery shopper program has helped take its customer focus to a new level. When Art Berry took over Camelback Ski Area and Camelbeach…