The Voice of the Mountain Resort Industry  |  Est. 1962

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SAM Coverage

Personnel Issues

  • Keep the Party Going

    When it comes to seasonal staff, training throughout the season pays off in spades. Summer has ended. You have anywhere from 300 to 1,000…

    Dina Cipollaro, MA, LPC, Fundamental Training Solutions

  • The Sin of Wages

    The NSAA recently released its Wage and Salary Survey. We review how the industry fares compared to the rest of the workforce at large.…

    Skip King

  • Mountain Spy :: September 2006

    SAM goes undercover. The Question: I moved here from Colombia a few years ago and I do have a green card. I’ve been snowboarding…

    Liz Eren

  • Time To Train

    Effectively training rental shop staff is key to a safe and successful business. Have you planned out your rental shop training strategy this year?…

    Katie Bailey

  • Getting Together

    When most of the business is shrunk down to four short months, communication between departments is crucial. Here’s how some area keep the lines…

    Linda Goodspeed

  • Is Your Boss a Bully?

    There’s plenty of them, you can’t change them, but you can learn to work with them. If I had a snowflake for every time I’m…

    Nicole Voth and Mountain Performance Consulting

  • Recruiting for Diversity

    Jiminy Peak and Ski Butternut have found some great employees by working with a local group that promotes diversity. Finding full-time employees to work…

    Iseult Devlin

  • The “E” Word

    Empowerment is a lot more than just giving an employee the keys. Empowerment is the buzzword of the decade, so why so much angst…

    Nicole Voth and Mountain Performance Consulting

  • Raising the Bar

    CSIA and Sierra College have teamed to create a training program for lift maintenance and electrical staff. The polar ice caps might be getting…

    Iseult Devlin

  • The Top Recruits

    SAM kicked off its first annual Recruit of the Year contest and here is a look at some of the impressive winners. Following are…

    Staff

  • Going Abroad

    As the domestic labor market tightens, resorts increasingly look overseas for staff. As the ski industry’s historical pool of snow bums has been shrinking,…

    Seth Masia

  • We Want You

    Make sure your recruiters know how to hire wisely. Our goal in recruiting is to find first-rate employees to fill the positions at your…

    Dina Cipollaro and Fun Training Solutions

  • Speak Out :: “Different Approaches to Diversity,” and “15, No 16 under 30”

    Rick Kahl discusses “Different Approaches to Diversity.” And Chris Westover, Assistant Mountain Manager at Snowbasin Mountain Resort, lets us know we missed one in…

    Rick Kahl and Chris Westover

  • Playing Politics

    Like it or not, politics plays a major role in all companies. Here’s how to turn it to everyone’s advantage. It’s politics. How many…

    Nicole Voth and Mountain Performance Consulting

  • The Watchful Leader

    Observe your employees closely, and they will show you the best ways to motivate and lead them. Do you enjoy watching people (in a…

    Dina Cipollaro and Fundamental Training Solutions

  • Executive Class

    How do you learn to become a top CEO in the ski business? Practice, practice, practice. It’s a hard enough challenge in any industry,…

    Moira McCarthy

  • Mountain Spy :: May 2006

    SAM goes undercover. The Question: My friends and I are planning to come up and ski this weekend for the day. We thought it…

    Liz Eren

  • Seeing Eye to Eye

    It’s an age old tale: The marketing and operations departments juts don’t seem to understand each other. But, it doesn’t have to be that…

    SAM Staff