Conversations around the role of technology at ski resorts exploded as we entered the first pandemic winter. The need to provide guests with a "touchless” experience saw many ski areas implementing or upgrading tech. Sweeping digital adoption has been a silver lining of the pandemic, and there's still work to be done. Our tech savvy guests have come to expect a frictionless experience. Meeting that expectation will be a prime way for the snowsports industry to retain its current participants and tap into the surge of new outdoor participants, leading to growth and enhanced guest satisfaction. Find information on navigating the new technology landscape, tech usage and implementation best practices, and a plethora of suppliers here, in the SAM Technology Mountain Department.
TECH ARTICLESView the most recent articles on Technology from SAM magazine.
The Data Made Us Do It
Written by Dave TragethonMt. Hood Meadows uses technology, data analysis, and messaging to manage visitation, improve the guest experience, and increase revenue.September 2022
Written by Gregg BlanchardHow to gather, analyze, and use guest data to improve your marketing and enhance the guest experience.May 2022
Be More Cyber Secure
Written by Sam RufoDeveloping a comprehensive cybersecurity program will help ski areas be more prepared when they are targeted.January 2022
Tame the Tech Frontier
Written by April DarrowChoosing the right software and other technology for your operation requires thorough assessment and a thoughtful approach.November 2021
Tech Planning :: Assessments
Written by The EditorsNovember 2021
Peruse the variety of technology suppliers—from e-commerce to payment, food and beverage to ski school—online with our Tech Supplier Guide. Choosing your tech supplier is made easier with company and product descriptions, videos, testimonials, and key contact information. You can also view our complete Tech Supplier listing from the November Tech Guide print supplement.
"What Guests Want & How You Can Deliver" Video Series from accesso
How can operators deliver on heightened expectations from guests without overburdening their teams? Discover the answer in the new Consumer Expectations Video Series, produced by accesso® Technology GroupTechnology Group! Check out the first video in the series here and stay tuned for more.
- Tech transitions require great leadership skills to implement correctly across multiple departments. Check out the Summit Series Leadership Bootcamps and access leadership training for resort employees at all levels: https://www.saminfo.com/the-summit-series.
- When times get interesting, we Huddle. Listen to our 2021 Tech Huddle on PodSAM, Tech Transitions, featuring speakers from Boreal, Sugar Bowl, Blue Mountain, Pa., and Killington.
- Search tech jobs in our classifieds.