SAM Coverage
Human Resources
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Dress for Success
Uniforms should be considered one of your most important marketing strategies. Here’s whats new.
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Industry Report
Steamboat Ownership Dispute Continues. Snow Monsters Hit the Airwaves. Vail and Intrawest Split on Keystone. Three Resorts on the Block? Helmet Bill for Mass?…
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Getting the Best Out of Your Teen Workers
Part II of a two-parter on getting and keeping teen workers. Tips on rewarding and incentives for for good job performance. The article goes…
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Whistler Flashback
Les Anthony describes the success of the party of the century hosted by Whistler/Blackcomb for 4,000 past and current employees.
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Finding the Best Teen Workers
The article points out a number of steps and procedures resort managers can take to ferret out and capture the most motivated teen workers…
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Retaining Employees
The author, with the PR departnment at Crystal Mountain, Mich., writes about tips and ideas to build and retain good staffs.
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Growing Lift Mechanics at Vail Resorts
Heidi’s article explores Vail Resorts’ development of an internal training program to fix its problem of a shortage of experience lift mechanics. The problem…
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Retaining Employees With Incentives
Free skiing is just not enough in today’s competitive job market to attract and retain employees. Ski areas around the country are building housing,…
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Recruiting Seasonal Employees
Some ski resorts have had success recruiting seasonal employees through their website or by using Cool Works, an Internet company with a site specifically…
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Finding Employees
A look at how ski areas around the country address the problem of attracting seasonal employees.
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Employee Housing Comes To The Mountain
Whistler/Blackcomb, B.C., put its money where its mountain was by building housing specifically for employees. This consumed valuable real estate, but created a true…
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A Salary Survey Is Needed
A national industry salary survey would provide the information necessary to ensure that salaries you pay employees are comparable to those of your competitors.
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The Power Of Empowerment
A look at how the management technique of empowering employees has worked at Diamond Peak ski resort in California. Includes mentions of ways to…
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Video Review: Grooming Operations And Training
An articulate review by an industry veteran of the grooming operations and training video written and produced by NSAA’s education director Tim White. Purchase…
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Financing The Affordable
Vail needed employee housing; Eagle County issued bonds and the Corum Group was developer/manager. The result is a 270-unit village.
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Reviews: Lift Operator’s Video Manual And Ski Rental Mechanic’s Basic Handbook
Reviews of two of the many industry training guide books: the Lift Operator’s Video Manual and the Ski Rental Mechanic’s Basic Handbook. The reviews…
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Employment Crisis
Ski areas are approaching this critical problem in different ways. Here are some ideas that seem to work.
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Knee Is A Four Letter Word
Injuries to working skiers can be expensive for ski areas. Tests are being used at three ski areas to determine who will be a…