SAM Coverage
Human Resources
-
The Obama Factor
What should we expect from our new president? Here are a few likely scenarios. For some in the business of skiing, the ushering in…
-
Disney’s Keys to Excellence
Great customer service starts with great employees. The “Disney Keys to Excellence” presentation at the Ski Areas of New York (SANY) show at Holiday…
-
2009 Recruit of the Year
SAM announces the winners of the third annual Recruit of the Year contest. Following are the top three picks in SAM’s third annual Recruit…
-
The H-2B Dilemma
Getting foreign workers is not going to be easy. For decades now, regular vacationers at Steamboat Springs Ski Resort have loved coming back for…
-
Taking the Mystery Out of Customer Service
Camelback’s mystery shopper program has helped take its customer focus to a new level. When Art Berry took over Camelback Ski Area and Camelbeach…
-
Keep the Party Going
When it comes to seasonal staff, training throughout the season pays off in spades. Summer has ended. You have anywhere from 300 to 1,000…
-
The Sin of Wages
The NSAA recently released its Wage and Salary Survey. We review how the industry fares compared to the rest of the workforce at large.…
-
Mountain Spy :: September 2006
SAM goes undercover. The Question: I moved here from Colombia a few years ago and I do have a green card. I’ve been snowboarding…
-
Time To Train
Effectively training rental shop staff is key to a safe and successful business. Have you planned out your rental shop training strategy this year?…
-
Getting Together
When most of the business is shrunk down to four short months, communication between departments is crucial. Here’s how some area keep the lines…
-
Is Your Boss a Bully?
There’s plenty of them, you can’t change them, but you can learn to work with them. If I had a snowflake for every time I’m…
-
Recruiting for Diversity
Jiminy Peak and Ski Butternut have found some great employees by working with a local group that promotes diversity. Finding full-time employees to work…
-
The “E” Word
Empowerment is a lot more than just giving an employee the keys. Empowerment is the buzzword of the decade, so why so much angst…
-
Raising the Bar
CSIA and Sierra College have teamed to create a training program for lift maintenance and electrical staff. The polar ice caps might be getting…
-
The Top Recruits
SAM kicked off its first annual Recruit of the Year contest and here is a look at some of the impressive winners. Following are…
-
Going Abroad
As the domestic labor market tightens, resorts increasingly look overseas for staff. As the ski industry’s historical pool of snow bums has been shrinking,…
-
We Want You
Make sure your recruiters know how to hire wisely. Our goal in recruiting is to find first-rate employees to fill the positions at your…
-
Speak Out :: “Different Approaches to Diversity,” and “15, No 16 under 30”
Rick Kahl discusses “Different Approaches to Diversity.” And Chris Westover, Assistant Mountain Manager at Snowbasin Mountain Resort, lets us know we missed one in…