SAM Coverage
Human Resources
-
Speak Out :: Once a Snow Reporter, Always a Snow Reporter
Tim Cohee, Senior VP/Chief Marketing Officer at Mountain Springs-Kirkwood, talks about the value of personable snow reporting. Also, corrections for Turbocristal, Areco and KneeBinding.…
-
The Obama Factor
What should we expect from our new president? Here are a few likely scenarios. For some in the business of skiing, the ushering in…
-
Disney’s Keys to Excellence
Great customer service starts with great employees. The “Disney Keys to Excellence” presentation at the Ski Areas of New York (SANY) show at Holiday…
-
2009 Recruit of the Year
SAM announces the winners of the third annual Recruit of the Year contest. Following are the top three picks in SAM’s third annual Recruit…
-
The H-2B Dilemma
Getting foreign workers is not going to be easy. For decades now, regular vacationers at Steamboat Springs Ski Resort have loved coming back for…
-
Taking the Mystery Out of Customer Service
Camelback’s mystery shopper program has helped take its customer focus to a new level. When Art Berry took over Camelback Ski Area and Camelbeach…
-
Keep the Party Going
When it comes to seasonal staff, training throughout the season pays off in spades. Summer has ended. You have anywhere from 300 to 1,000…
-
The Sin of Wages
The NSAA recently released its Wage and Salary Survey. We review how the industry fares compared to the rest of the workforce at large.…
-
Mountain Spy :: September 2006
The Question: I moved here from Colombia a few years ago and I do have a green card. I’ve been snowboarding for the past…
-
Time To Train
Effectively training rental shop staff is key to a safe and successful business. Have you planned out your rental shop training strategy this year?…
-
Getting Together
When most of the business is shrunk down to four short months, communication between departments is crucial. Here’s how some area keep the lines…
-
Is Your Boss a Bully?
There’s plenty of them, you can’t change them, but you can learn to work with them. If I had a snowflake for every time I’m…
-
Recruiting for Diversity
Jiminy Peak and Ski Butternut have found some great employees by working with a local group that promotes diversity. Finding full-time employees to work…
-
The “E” Word
Empowerment is a lot more than just giving an employee the keys. Empowerment is the buzzword of the decade, so why so much angst…
-
Raising the Bar
CSIA and Sierra College have teamed to create a training program for lift maintenance and electrical staff. The polar ice caps might be getting…
-
The Top Recruits
SAM kicked off its first annual Recruit of the Year contest and here is a look at some of the impressive winners. Following are…
-
Going Abroad
As the domestic labor market tightens, resorts increasingly look overseas for staff. As the ski industry’s historical pool of snow bums has been shrinking,…
-
We Want You
Make sure your recruiters know how to hire wisely. Our goal in recruiting is to find first-rate employees to fill the positions at your…