SAM Coverage
Human Resources
-
A Look of Their Own
When the Homewood, Calif., lift department uniforms were at the end of their life cycle, management did the usual thing: the general manager, human…
-
Defusing the Bomb
Difficult customers or guests are made, not born. Somewhere, somehow, something went wrong in this person’s recent history, and now they stand before you,…
-
It’s All in the Preparation
How do you train 500 people in four days who are going to work in 25 different retail shops, selling about 93 different brands?…
-
Getting Smarter on Uncle Sam’s Dollar
Most ski resort owners and operators have long realized that one of their greatest assets is employees, especially considering the amount of money and…
-
Where No (Wo)man Has Gone Before
Mammoth Mountain General Manager Pam Murphy still recalls being summoned to Mammoth-owner Dave McCoy’s office when she was a marketing assistant. A president from…
-
More Than Just a Smile
Ski and snowboard resort managers are beginning to realize the importance of strong interpersonal communication skills in all employees, not just those in supervisory…
-
Business Websites
Suggestions for sites to be featured here can be sent to [email protected]. We don’t guarantee that sites will exist by the time you read…
-
Playing it Safe
The Bureau of Labor Statistics reported that in 1998, 1.7 million injuries and illnesses resulted in lost work time for businesses. Wrist and knee…
-
Outfitting Your Crew
Finding comfortable, functional and appealing jacket and pants to wear every day for six months seems like an impossible task. Try outfitting an entire…
-
Childcare for Ski Area Employees
Ski area employees traditionally expect few job benefits apart from the cherished season pass. But as the industry evolves, especially in a booming economy,…
-
Keeping Track Of Training
In recent years, several New England ski areas have been in court defending the training and judgment of their instructors against plaintiffs seeking damages.…
-
Mining Mountains Of Ideas
Using a program called “Mountains of Ideas,” last season Vail Associates gave out merchandise valued at more than $300,000 to employees. But cost-savings and…
-
Filling 2,800 Jobs
Every Fall since 1962, Vail Associates has faced an annual challenge of hiring employees for the coming ski season. For the 1993-94 season, the…