SAM Coverage
Human Resources
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Effective Policies and Procedures
If your people are good, policies and procedures can help them be great. A resort’s staff is the heart of the organization. Your staff…
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Do Cats Have Nine Lives?
We are all very familiar with the “weekly safety meeting.” It’s not always easy to come up with material that is relevant and grabs…
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The Loyalty Equation
Loyalty is a product of actions by both employers and employees. Why is it so hard to find loyal people these days? Well, the…
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Meetings That Work
Make your meeting successful. You can tell a lot about the health of a resort and the team that operates it by sitting in…
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10 Under 30 :: 2016
From making snow at Eldora to running a ski school in China, this group of 20-somethings is a highly accomplished lot. The ski industry…
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How Good Are Your Lift Mechanics?
Formal training for lift mechanics is becoming an urgent topic due to increased public concern over recent lift failures. A spate of lift…
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Safety is Job #1
As workers’ comp costs rise, it’s time to establish a culture of safety. The cost of insuring employees due to workplace injuries continues…
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Satisfaction in Review
Raise your hand if you’ve ever changed someone’s performance with a performance review. Keep it up if the change was positive and permanent. Yeah,…
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SPEAK OUT :: MINIMUM WAGE WAR
SPEAK OUT :: MINIMUM WAGE WAR ISSUE November 2015 AUTHOR Richard Wren VOLUME 54-6 PAGE 12 SUBJECT Opinion, Personnel As the minimum wage continues…
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Problem Solving
It takes creativity to find solutions when working with an orphan ski lift. If you have an orphan ski lift, and have had a…
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Ramping Up for Winter
It takes planning and preparation to hire a first-rate staff. Here are best practices for hiring, onboarding, and training. Have you ever heard a…
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Circle of Trust
Which is more important for financial excess: guest loyalty or employee loyalty? As it turns out, the two are inextricably linked. Loyalty has replaced…
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Personal Protective Equipment
PPE is the last line of defense against employee injuries, and an important one. Personal protective equipment (PPE), important as it is, should be…
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A Perfect Match
Resorts have exactly the characteristics marrying couples seek. Resorts across the country are increasingly finding themselves in the business of weddings, and apparently, business…
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Rescue Me
Part II of II. The National Ski Patrol faces a slew of challenges, both external and internal. Is it up to the task? Note:…
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Speak Out — Capital Idea: Invest in Your Staff
SPEAK OUT — CAPITAL IDEA: INVEST IN YOUR STAFF ISSUE March 2010 AUTHOR Jay Rydd VOLUME 49-2 PAGE 12 SUBJECT Personnel Issues, Opinion If…