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September 2009

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Keep 'Em Coming Back for More

It's important to inspire exceptional customer service in any economy.

Managing for Peak Days in Lean Times

Written by Moira McCarthy
As businesses across the country tighten their belts, creative staffing has become a top priority.

Tune-Up Time

Written by Katie Bailey
The snow will be flying before we know it, and here are what some areas do to get ready.

Clearing the Way

Written by Tim Sweeney
A round-up of key snow removal equipment.

With Energy, Less is More

Written by Brent Giles
Here's how one resort cut down on its emissions while beefing up its bottom line.

Growth Spurt Ahead?

Written by Rick Kahl
A recession seems like an odd time to be talking about growing the market, but two factors make it a real possibility, if resorts take advantage.
While lifts were not the big story this summer, plenty of smaller projects kept ski area crews busy.

Mountain Spy :: September 2009

Written by Same Geise
Mountain Spy Liz Eren tackles a growing problem with kids--food allergies. And, once again, the answers are as varied as the resorts themselves. 
Leigh Nelson President of Welch Village Ski Area talks group sales.

Speak Out :: What, Me Worry?

Written by Joey Martel
Global Warming
SWAIN LEASED WITH PURCHASE AGREEMENT... YELLOWSTONE CLUB SALE FINALIZED... NEW YORK NUMBER 4 IN VISITS... FORMER TITUS MANAGER PLEADS GUILTY... TELLURI...

Team Building

Written by J.P. Martin
It takes all kinds-well, six, anyway-to staff a park.

The Changing Landscape

Written by Claire Walter
As print struggles, resorts will have to broaden their online efforts to reach new customers.

Summer Blues

Written by Linda Goodspeed
Weather and economy cast a cloud over summer ops.
BANKING ON EL NIÑO... FALLOUT FROM THE CREDIT CRISIS... WINTER PARK SKI TRAIN NOT DEAD YET... "DON'T MOVE FIREWOOD" CAMPAIGN EXPANDS... CHEER UP: YOU ...