In This Issue
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Idea Files :: November 2020
Clever solutions for cat track repairs, RTVs, and ice-prone switches. CUSTOM CARRIER Bear Creek’s Kubota RTV is one versatile machine—note the…
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It’s Go Time
Winter operating plans are about to be put to the test. Eight months ago, when the pandemic quickly tightened its grip on…
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Alternate Universe
Resorts can capitalize on a new market of guests seeking new experiences. SNOW PLAY OPTIONS ABOUND: (top, left to right) Frolicking in…
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Snowsports and Rental in the Age of COVID
Industry leaders share strategies for keeping operations safe, profitable. Industry members gathered for the SAM Huddle on Sept. 14. Top to bottom:…
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Tubing 2020-Style
COVID won’t drag this high-yield activity down the tubes. Just as surely as the morning sun will rise in the east, the…
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Outbreak. What Now?
How best to handle it if (when) COVID visits your resort. Resorts are finalizing plans for this most unusual season, with a…
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Construction Site :: November 2020
Despite the pandemic, several major projects are moving forward. LITTLE SKI HILL, ID At 405 vertical feet, Little Ski Hill in McCall,…
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Terrain Park Contest: A Look Back
Terrain park luminaries weigh in on contest entries from the past five years. The year 2020 has upended everything, so we took…
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Mountain Spy :: November 2020
“Will I be able to go in the lodge for warm-up breaks with my two little kids this winter?” MOUNTAIN 1, ME…
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Take it down a notch
Helpful tips for handling angry guests. Strategies for de-escalating a guest conflict are an important part of staff training at many resorts,…
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Hunt the Good Stuff
Lessons for resilient leadership for managers at all levels. If there ever was a year in need of such a motto as…
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Translating I.T. Needs
Put tech spending needs in terms leadership can understand. Information technology (IT) departments in companies that are not primarily technology focused, like…
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New Products :: November 2020
A collection of products aimed at enhancing safety, comfort, convenience, and training. SUNKID “SAFE THROUGH THE COVID WINTER” SIGNAGE AND PRODUCTS SunKid has…
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Resorts Going Retro, Futuristic
Resort visitors will find a combination of old-time, bare-bones facilities and new-age online reservation systems this winter. Plan ahead, pack a lunch,…
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News and Views :: November 2020
Marketing during a pandemic, small areas speak, people news, and more. THE STATE OF MARKETING DURING THE PANDEMIC By Christian Knapp, former…
