In This Issue
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An Ounce of Prevention
Conveyor lifts have fast become the workhorses at mountain resorts. Servicing them before the season will prevent downtime and headaches. With more…
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Driving Employee Engagement
Keeping employees motivated and enthusiastic will increase retention and add to your bottom line. The latest Gallup “State of the American Workplace”…
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Rescue Me
The National Ski Patrol has been through years of turmoil. Can it be saved? Say you’ve just met someone at a party,…
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A New View of Guest Services
Organizing guest services and broadening responsibilities keeps employees invested and guests happy. When you think of the term “guest services,” odds are…
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Idea Files :: September 2014
Two trailers and a cat-turned-DJ are the latest great ideas from resorts. GOING UP Holiday Valley, N.Y., wanted a mobile work platform,…
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Industry Report :: September 2014
SUNAPEE WINS RIGHTS TO LAND IN COURT DECISION… BLACKJACK AND INDIANHEAD MERGE… PAJARITO TRANSFERRED TO LOS ALAMOS COUNTY… MOUNT BALDY FOR SALE……
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Winterizing Summer Ops
The sometime downside to summer ops can be winterizing them. Contrary to the fantastical notion that the classic ’60s surf movie might…
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Top Tips for Grooming
SAM turned to some experts for their top 5 grooming tips. With winter snowmaking and grooming operations fast approaching—for a select few,…
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Doing Well by Doing Right
A clever coupon system makes it a snap for charities and resorts to profit from donation requests. It’s a blizzard that can…
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Online Video Liftie Training
A new tool for lift operations aims to streamline the steps and modernize the process. Many lifties may be bumping chairs mainly…
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Blue Pages :: September 2014
Perspective and Views JUST HOW BIG IS THE GROWTH CHALLENGE?We know, most resort folks roll their eyes whenever Snowsports Industries America (SIA)…
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Mountain Spy :: September 2014
In this month’s Mountain Spy, we put customer service to the test with a delicate question. While the answers weren’t surprising, the…
