In This Issue
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Skiing’s Prickliest Problem: Housing
Affordable housing for staff has long been a thorn in the ski industry’s side. How did it transform into a full-blown crisis?…
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Reinventing Guest Services
Digital adoption and operating changes have revolutionized customer service, improving the lot-to-lift process for guests and staff. After a winter of…
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Food for Thought: Hitting the Spot
The pandemic served-up a host of new innovations that continue to rapidly alter the resort F&B experience. Think back a year…
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The New Rental Paradigm
How last winter’s operational adjustments will help to permanently change the rental process from cumbersome and confusing to easy and more efficient.…
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New School
Covid-19 taught many new lessons about running school group programs. After-school ski programs have been bedrock drivers of attendance at ski…
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Next-Gen Marketing
Five key considerations for developing a resort marketing plan tailored to the changed consumer and workplace landscape. It’s safe to say…
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Construction Site :: September 2021
Projects big and small are underway across the country. WINDHAM MOUNTAIN, NY Windham Mountain is upgrading its snowmaking system and children’s…
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Wear, Why, and How
Proper alignment and lubrication will reduce wear and increase the life of parts and components. In ski area maintenance, the things…
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Taking Out the Trash
Vermont’s statewide waste diversion efforts provide a case study on sustainable practices, even amid the need for pandemic practicalities. On July 1,…
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Mountain Spy :: September 2021
Mountain resorts are amazing places to go and enjoy nature. We invite people to come experience the outdoors (with amenities) in all…
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Hiring in the New Era
A labor shortage borne of the pandemic poses both challenges and opportunities for winter resorts. Staffing up for winter—always a challenge…
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New Products :: September 2021
Innovations for winter and summer ops. SAM rounded up a handful of innovations for mountain resort operators to consider. DEMACLENKO…
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News and Views :: September 2021
Vaccine mandates, artificial intelligence, and staffing struggles, plus people and supplier news. TO MANDATE, OR NOT TO MANDATE? That is the question…
