SAM Coverage
Human Resources
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Team Building
It takes all kinds-well, six, anyway-to staff a park. Wide-eyed rookies, washed-up pros, sponsor-me bro’s, MacGyverists, and career-minded individuals—freestyle terrain employees are a disparate,…
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Keep ‘Em Coming Back for More
It’s important to inspire exceptional customer service in any economy. Worried about the effects of a depressed economy on the upcoming season? I have…
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Give Yourself a Hand
On-site lift maintenance training and advance preparation make in-season fixes easy and economical. Modern lift control systems are highly sophisticated. What used to be…
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10 Under 30 :: 2010
These 10 twenty-somethings are making a difference at ski areas across the continent. They like chocolate. They are powder junkies. Nominated by their peers,…
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Speak Out :: Capital Idea: Invest in Your Staff
Hiring Quality Employees If you had a baby and money was no object, would you take your child to the cheapest possible day care…
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Keeping It Safe
With a little forethought and planning, on-the-job safety can become second nature for employees. Maintenance staffs require a wide range of skills to provide…
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By the Book
Huff Hills came up with a lift training taskbook that keeps everyone on the same page. It’s a snowy Saturday, and you are enjoying…
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More Than a Liftie
Lifties make the most contact with your guests. That’s why good ones should be valued. You can take away almost any facet of a…
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Cutting Edge Employee Training
The basics haven’t changed, but teaching them has. Want to keep your finger on the pulse of performance success for your operation, want to…
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The Talent Within
Training terrain park staff to become future leaders can be a no-brainer. Disney should build terrain parks. Then we all could go to…
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When It’s Time to Change
Getting people to adapt to change in the workplace requires patience, communication and a clear vision. With all the change occurring in our industry…
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J1 Competition Heats Up
The shortage of H2B visas is forcing increased reliance on J1 visa programs. The stalemate over H2B visa quotas is likely to continue through…
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Demystifying Diversity
At Mountain High, Calif., snowboarders outnumber the skiers, minorities outnumber Caucasians, and its total visits outnumber the neighbors’. What is the first impression of…
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A Few Good Managers
Winter resort recruiters have one of the toughest jobs in the country. But there is hope. She was a recent college graduate with a…
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Speak Out :: HB2 Caps Create Chaos
Bob Gleason, President of Boot Doctors, talks about the chaos left in the wake of changes made to the HB2 caps. Changes made to…
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The Anatomy of a Leader
It takes more than brains and courage to take charge of an organization. Welcome to Anatomy 101! Let’s build the perfect ski industry leader.…
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Mountain Spy :: September 2008
This month, Mountain Spy Liz Eren set out to see how well ski resorts are recruiting ski instructors. She found that most ski areas…
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Speak Out :: Once a Snow Reporter, Always a Snow Reporter
Tim Cohee, Senior VP/Chief Marketing Officer at Mountain Springs-Kirkwood, talks about the value of personable snow reporting. Also, corrections for Turbocristal, Areco and KneeBinding.…