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What Guests Want & How You Can Deliver: New Consumer Expectations Video Series from accesso

In 2023, more than 50% of guests want to shop online and more than half of Millennial and Gen Z guests prefer to do so on their mobile devices. At the same time, skiers’ hunger for self-service is at an all-time high, with 95% considering it a key component of the “customer service” a brand provides – and essential to driving their own loyalty.

Learn you how your ski area can deliver on this converging set of demands in the new Consumer Expectations Video Series, produced by accesso® Technology Group! Check out the first two videos in the series and stay tuned for more.

Video #1: A Steady March Towards Mobile

Video #2: Commitments & Conversions

Video #3: Planning Ahead for Stress-Free Seasons

The Best Way to Predict the Future is to Create It

The ski industry is changing. A new generation of skiers is bringing higher expectations for an enjoyable day on the slopes. It can be challenging to stay ahead of the curve with limited time and staff resources, but it doesn’t have to be.

accesso is leading the way in helping over 100 ski areas around the globe unlock additional revenue and guide their guests to a better day, with solutions for all aspects of your ski area including ticketing, rentals, snow sports, F&B and more.

Over 1,000 venues in 29 countries partner with accesso to grow their business and create connected guest experiences. From traditional channels like point of sale and eCommerce to exciting innovations like dynamic guest experience and virtual queuing, accesso’s suite of award-winning solutions help ski operators increase revenue, improve guest experiences, streamline operations and make educated business and marketing decisions.

Website: www.accesso.com

Vendor Contacts:

Sales@accesso.com

Phil Schwartz: phil.schwartz@accesso.com

George Hambleton: george.hambleton@accesso.com

Mechele Larmore: mechele.larmore@accesso.com

View more video from accesso.

Top Five Resources for Ski Operators

1. Gen Z Preparedness Worksheet
Is your ski area ready to meet the needs of a new generation of skiers? Download our worksheet to see where you stand. Get new ideas for driving sales and loyalty, learn what Gen Z expects and access our convenient checklist to see where you can make improvements. Download now!

2. Exceeding Skier Expectations with Limited Staff
The most important measure of your operation’s success is the happiness of your guests, but with staffing challenges, it can be difficult to keep up with guest expectations. Discover how your ski area can address these challenges with the help of technology. Watch now.

3. How to “Future-Proof” Your Ski Resort in 3 Steps
Stay on top of the latest trends with our three tips to help you engage and delight a new generation of skiers. Read Now.

4. A Day in the Life of a Skier
Learn how to engage with guests, increase lift ticket and season pass sales, and maximize guest satisfaction through eCommerce. Watch now.

5. How Perfect North is Breaking Online Sales Records with accesso
The right eCommerce ticketing provider can alleviate the burden on your staff while helping you to drive incredible revenue. See how Perfect North increased season pass sales by 45% in their first season with accesso. Read now.

accesso Can Help You

Simplify & Drive Sales
Maximize Revenue
Streamline Rentals
Expedite Access Control

And more. Download our ski solutions pdf to learn more or contact us today.