May 2012
FEATURED STORY
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The Wake-Up Call
The 2011/12 season may go down in history as one of the worst for ski resorts. But there were some lessons to be learned that can help in the future. Well now… that pretty much sucked, didn’t it? In normal winters, one or two of the nation’s major skiing regions generally have disappointing weather and lackluster results. But to have it that lousy, for that long, and that widespread? Nearly everywhere in the nation, this was a winter in which cost control was king. Aggressive social media programs went from smart to essential; snowmaking systems with instant startup proved their value; and tactical marketing upstaged branding. Note to newer members of the skibiz: while this wint...
Below is the Table of Contents. We have selected a few articles that you can read in their entirety online.
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Summer ops can add to your revenue stream, but they are not care-free.
The 2011/12 season may go down in history as one of the worst for ski resorts. But there were some lessons to be learned that can help in the future.
Getting off the beaten slope is all the rage at mountain resorts. But allowing guests to get back to nature has its risks.
In the fast-paced world of marketing in the digital age, are resorts keeping up? Here is SAM’s annual look at the best and the worst efforts in our industry.
As the 2011-12 season wound down in March, many areas had to figure out how to promote next season's passes.
Check out some of the great new products for summer, as well as year-round, operations.
The last round of this past season’s construction before looking ahead.
Magnetic technology has the potential to give detachable lifts greater flexibility, easier maintenance, and longer life.
From Orthodox Jews to second-generation Koreans, resorts have found ways to make all groups feel welcome.
PCMR, TALISKER DUEL OVER...WHAT?...LSSM STANDS OUT IN DOWN SEASON...THOSE SHRINKING SENIOR BENEFITS...SYNTHETIC, BETTER THAN THE REAL THING?...WAIVERS, WAIVERS EVERYWHERE...AND YOU THOUGHT YOU LOGGED SOME MILES...UT TO GET CONNECTED
In this Mountain Spy segment, Liz Eren tackles our less-than-stellar season with a well-placed call during spring season pass promotions. And even when Liz (as a customer) didn’t get the answer she wanted, good customer service can save the day.
