The SAM Archive
Magazine Archives
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Customer Service: The ” R ” Word
The “R” word is one of the most ticklish issues for customer service people. Refunds, given or not…
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Impacts Of Recession? It Depends!
Figure this one out: The worse the economy, the better the ski business.
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Usia Dies; NSAA Reborn
Almost exactly three years after merger, the union dissolves. NSAA Chairman, Chris Diamond, sees a continuation of historic…
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1991-92 Economic Analysis
Professor of Marketing, University of Colorado at Boulder
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Yield Management / Ski Management
"Yield Management" has been responsible for increasing revenues 5% to 10% in some capacity constrained hospitality industries. What…
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Lift Specialists Gather At Steamboat Symposium
The Fifth OITAF/NACS Symposium, August 30 to September 2, at Steamboat, Colo., was widely viewed as one of…
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Usia Snowboard Operations Manual For Ski Areas
Having completed surveys and submitted information from my files to USIA for the development of the new "Snowboard…
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Ski School: Children’s Program Supervisors
Progressive ski school seeks manager for growing children's program. The applicant must be capable of the following:
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Views On The Demerger
Go fast. Go slow. Do away with the national convention. A national convention is an absolute must. Make…
