"I just wanted to thank you for all that you have done this summer/fall to foster such vibrant and helpful collaboration between industry leaders. It is truly inspiring to be on a call knowing that our smallest mountains and largest resorts are wrestling with the same issues and working together to solve them." – Tom Butler, Sugarloaf
The future is still uncertain so we're huddling, virtually, with fellow industry members to discuss the challenges and the many opportunities of our post-pandemic world. Our goal for the Huddles is to keep our communication lines open and work on sharing so we can all move forward together.GUT CHECK: IS THIS WINTER GOING AS PLANNED?
Last winter, unified messaging and clear (and stringent) Covid protocols resulted in a successful season, marked by transparent communication, strong participation, no major staff outbreaks, and zero U.S. ski area closures. This winter has already seen ski areas forced to adapt operations mid-stream, as tremendous holiday volume, staffing shortages, surging infection rates, and tricky weather compound the daily challenges of ski area operation. Operators—and guests—need to be ready to adapt this winter. Join us as we do a gut check on Covid operations, guest communications, and consumer perceptions. It’s time to share lessons learned over the Christmas holidays and pursue strategies to get ahead of the chaos we can expect to see in the coming weeks.
Brent Tregaskis, GM, Eldora Mountain, Colo.
Jay Gamble, GM, Wintergreen Resort, Va
Steve Paccagnan, President & CEO, Panorama Mountain Resort, B.C.
John Melcher, CEO, Crystal Mountain, Mich.
Dave Rathbun, GM, Purgatory, Colo.
Skip King, Owner, Reputation Strategies
Jess Weaver, Communications Consultant, JVP Communications
David Byrd, Dir. Risk and Regulatory Affairs, NSAA
Kelly Pawlak, CEO, NSAA
Previous Huddles, now available on PodSAM...
Small Area Huddle: Small Is the New Big
September 20, 2021
Small ski areas thrived last season as people stayed closer to home and new skiers and riders came out in droves. How will these areas fare this winter as Covid continues to impact travel and recreation, and more locals now have a connection to their local hill? Last winter, operators of small ski areas planned around the unknown. This season, though, they are being more strategic. Let's huddle to share what they are thinking about when it comes to retaining interest, managing demand, Covid protocols, the labor market, and more.
Co-host: Scott Brandi, SANY
Troy Hawks, Sunlight, Colo.
Matt O'Brien, Oak Mtn, N.Y.
Rebecca Sampson, Mt Peter, N.Y.
Lori Philipps, Ski Big Bear, Pa.
Jeff Staley, Detroit Mountain, Minn.
Avery Patrick, Showdown, Mont.
Marketing Huddle: Unfamiliar Terrain Ahead
September 13, 2021
Shifts in consumer expectations and habits have historically been a game of inches and single percentage points. However, we’re now seeing sudden, dramatic changes in how guests interact with mountain resorts, what guests need and want from resorts, and even how guests see resorts fitting into their lives. There’s an awful lot of unfamiliar terrain for ski area marketers to navigate when putting together their communications plans for the 2021-22 winter season, so we're huddling to find some answers.
Co-Host: Marie-Josée Legault, Origin
Tyler Lamotte, Jackson Hole, Wyo.
Hugh Reynolds, SNOW Operating
Alex Moser, Seven Springs, Pa.
Christian Knapp, Pacific Group Resorts
Morgan Bast, Director of Marketing, Steamboat, Colo.
Dust Off the Covid Playbook
August 30, 2pm EDT
The industry breathed a sigh of relief when last winter was in the rearview mirror. That sense of relief was all too short lived, though. While this winter won’t be the same as last, it appears that Covid will still be very much a part of it. The good news? For most operators, the Covid operations manual for winter is already written. The bad news? We need to take it out again, and maybe add a few new notes.
In this Huddle, we will look ahead to the upcoming season and learn what mountain resort operators from across North America are planning as of now. We will discuss things like vaccine mandates, border closures, Covid playbooks, official guidelines (or lack there of), labor shortages, and staff preparedness for another Covid winter. The goal is to share what we know at this point to help operators develop their plans amid a changing landscape.
Peggy Hiller, VP of Operations, Arapahoe Basin Ski Area, Colo.
John DeVivo, General Manager, Cannon Mountain, N.H,
Jonathan Davis, General Manager, Perfect North Slopes, Ind.
Steve Paccagnan, President & CEO, Panorama Mountain Resort, B.C.
Karl Kapuscinski, President & CEO, Mountain High Resort, Cali.
Carolyn Stimpson, COO, Wachusett, Mass.
Kelly Pawlak, President, NSAA
Mountain Ops: Moving Forward into Summer and Beyond
As you get ready for summer ops, it’s worth unpacking the lessons learned and "Covid keepers" from this winter. End-of-season burnout has been more severe this spring than usual—so how do we move our teams forward into summer ops and beyond? It will take more than a vaccine to recover from the non-stop stress of this Covid year. Join NSAA and SAM as we gather mountain ops leaders and team effectiveness expert Paul Thallner to talk about turning the challenges of the past year into plans and positive actions for the future.
Lauri Jones, Exec. Dir. of Operations, Seven Springs, Hidden Valley, Laurel Mountain, Pa.
Dave Hunter, VP, Operations, Steamboat Resort, Colo.
Rich McCoy, Dir. of Ops, Pico, and Dir. Summer Ops, Killington, Vt.
Logan Stewart, Mountain Manager, Timberline Lodge, Ore.
Ken Gaitor, VP Mountain Operations, Snowshoe Mountain, W.V.
Ellen Galbraith, Sr. Director, Mountain Operations, Northstar California Resort
Post-pandemic Planning: A Primer to Moving Forward
A year has passed since the world shut down, and we are seeing light at the end of the tunnel. What lies ahead? The pandemic forced an altered perspective on how we live, work, and play. How much of this will remain once the world opens up again? And how can this inform your decision making as you consider near- and long-term plans for your operations?
Join us as we explore the predominant trends that are influencing conversations about the future. SAM's Publisher Olivia Rowan and SE Group's Claire Humber will moderate an exciting panel of guests who'll share fresh insight and expertise to help you plan your next steps.
- Stephanie Maez, Managing Director, The Outdoor Foundation.
- MJ Legault, Principal, Origin
- Regina Connell, Founder, Collective Work
- Steve Wright, President and General Manager, Jay Peak Resort, Vt.
- David Norden, CEO, Taos Ski Valley, N.M.
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Mountain Ops Huddle:
Selling Season Huddle:
Reality Check Huddle:
Snowsports & Rental Huddle:
"Lessons from Down Under" Huddle:
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