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2020

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Featured Story

Food for Thought

Creative ideas to transform a food and beverage "solution" for this winter into a memorable experience for guests.

Proactive Evolution

Written by Claire Humber

A plan for organizing and directing staff efforts to make COVID adaptations.

Stay Connected

Written by Regina Connell

Six ways to build your brand and community for the long term.

Keep Your Distance

Written by Moira McCarthy

What resorts have learned about masking up, social distancing, and staff needs.

"I Challenge That!"

Written by Sarah Wojcik

Smart ways to overcome obstacles and make your resort more inclusive.

Fit for Snow Turns 10

Written by Delia Roberts, Amber Broadaway

The health and wellness program is proven to lower staff injuries and costs.

Construction Site :: September 2020

Written by Katie Brinton

Despite the coronavirus, resorts launched major and minor projects this summer.

New Products :: September 2020

Written by Sarah Wojcik

Innovations for the COVID-19 world and beyond.

Summit Series :: Industry Sustainability

Written by Sarah Borodaeff

Even before the pandemic, “sustainability” was about more than the environment. Now, the concept has expanded even further.

The Snowbird grooming team reviews the nightly slope log and KPI sheet.

DIY: Tracking Groomer KPIs

Written by Tom Kendrick

Key performance indicator (noun): a quantifiable measure used to evaluate the success of an organization, employee, etc. in meeting objectives for perf...

Mountain Spy :: September 2020

Written by Dave Meeker

“I’d like to book a trip this winter with lodging, but how can I be sure I will be able to get lift tickets?”

Keep the Staff Informed (Guests, too)

Written by Skip King, Rick Kahl, Dave Meeker

This ski season will bring plenty of change. How will you keep everyone pulling the same rope?

A sunny day at the outdoor pool at Jay Peak, Vt.

Learning from Summer Ops

Written by Linda Goodspeed

Resorts experienced some pleasant surprises from their summer activities and gained insights into winter ops.

News and Views :: September 2020

Written by The Editors

Talking to your community, guests, regulators, and the media; plus supplier and people news.

Publisher's Memo :: September 2020

Written by Donna

Buckle up, Buttercup