Welcome to the Contactless Mountain Department, where we've gathered SAM content on contactless technology. From topical information about how to plan for winter 2020-21 to easy steps to maintain customer and employee distance, this department covers a lot of ground.
SAM July 2020
Technology can go a long way toward eliminating guest touchpoints. The pandemic should be the catalyst for many ski areas to reevaluate their processes and leverage technology to offer a better guest experience moving forward, pandemic or not.
Listen as representatives from several resorts and experts from resort technology and operations companies help identify solutions to challenges. From managing the online user experience and on-site product redemption to minimizing pinch points and touchpoints, this Huddle provides actionable takeaways for ski areas of all sizes.
Aspenware Sponsored Content
In discussion with Aspenware customers and industry leaders, three common operational themes consistently crop up: reducing or eliminating lines— for tickets, food, and other services; managing daily skier capacity limits; and embracing mobile technology. Here are solutions for all three.
SAM May 2020
The software most ski areas use must be versatile and customizable and integrate with other programs and systems. Since everyone’s needs are unique, we asked a handful of resort IT folks what they’d like to know about enterprise software capabilities. And then we put their questions to a collection of suppliers.
Sponsored Video: Arrival by Aspenware - a new online check-in software for the ski industry
SAM March 2020
Online sales drive advance purchases, make business more predictable, and capture consumer data. And what drives online sales? Dynamic pricing. Find out why, and how you can get in on the action.
SAM November 2018
Resort software and e-commerce can be clumsy for customers and often complicate the guest experience. Joe Hession hopes that SnowCloud provides a smooth solution.