Welcome to the Technology Mountain Department, where we've gathered SAM content on contactless technology. From topical information about how to plan for summer and winter operations to easy steps to maintain customer and employee expectations, this department covers a lot of ground.
Explore our spotlight on tech products and services to help operators continue to enhance their guests' experience, collect important information digitally, and streamline commerce.
SAM January 2021
I.T. is at the core of any business, especially complicated operations like ski areas. When there are 3,000+ skiers on our slopes, you can almost hear the beat of the systems working. Efficiently managing it all is critical. Otherwise I.T. teams will be lost in daily break-and-fix service request tickets.
SAM July 2020
Technology can go a long way toward eliminating guest touchpoints. The pandemic should be the catalyst for many ski areas to reevaluate their processes and leverage technology to offer a better guest experience moving forward, pandemic or not.
Listen as representatives from several resorts and experts from resort technology and operations companies help identify solutions to challenges. From managing the online user experience and on-site product redemption to minimizing pinch points and touchpoints, this Huddle provides actionable takeaways for ski areas of all sizes.
Aspenware Sponsored Content
Many resorts are closing their ticket windows and only accepting bookings online this season, so it’s never been more important to have a seamless e-commerce experience. To learn more about what that looks like, Aspenware vice president of service Jenni Buonanni answers a few questions.
SAM May 2020
The software most ski areas use must be versatile and customizable and integrate with other programs and systems. Since everyone’s needs are unique, we asked a handful of resort IT folks what they’d like to know about enterprise software capabilities. And then we put their questions to a collection of suppliers.
Sponsored Video: Arrival by Aspenware - a new online check-in software for the ski industry
SAM March 2020
Online sales drive advance purchases, make business more predictable, and capture consumer data. And what drives online sales? Dynamic pricing. Find out why, and how you can get in on the action.
SAM November 2018
Resort software and e-commerce can be clumsy for customers and often complicate the guest experience. Joe Hession hopes that SnowCloud provides a smooth solution.