The search for the perfect beginner experience is a never-ending quest.
To build our sports, reframe skiing—and riding—as a mountain experience. Our sports' beauty is what seduces guests into becoming skiers and riders.
With the growth in uphillers, prudent policies and ample communication can reduce risks for all involved.
In this month's Mountain Spy, we tackle what is becoming a controversial subject--uphill traffic. But this is a test of customer service. Whether the answer is "yes" or "no," it still pays to deliver information with a friendly attitude.